I was very disappointed by the rudeness of the hotel staff. When I checked in the woman acted as though it was a chore to check me in. Yes it was a bit on the later side, but she was rude and was sighing as though I was being an annoyance to her. The elevator was extremely slow. It was ridiculous. I would have walked up the stairs but my luggage was heavy and I was exhausted to I opted to wait and oh boy did I wait.
My room was nice. It exceeded my expectations. The hair dryer was amazing. I loved it. The toiletries were neat- hollow soap.
The location was a bit iffy. I don't know Lancaster area at all. But it was in the "Urban" district. Urban = ghetto.
Then, back to dealing with the folks that work there... I was in town for a business trip and gone all day. When I returned to the hotel there was a wedding and a rehearsal dinner going on so the place was busy. There was absolutely no where to park. None. The front desk attendant told me to park where it clearly said "tow away zone." I asked if the hotel would then me responsible if my car was towed and I was told to park at my own risk. What? Then the other attendant told me to wait 10 minutes and I could take her spot. I told her I already drove around looking for a spot for 20 minutes, I wasn't going to wait 10 more minutes. They really didn't have any solutions for me other than keep looking and hope someone leaves. For paying $150 per night I don't think it's unreasonable to expect a place to park. Hotel guests should have guarenteed parking. Wedding and event guests should have to park elsewhere (in the tow away zones perhaps since it's not overnight) and the hotel should have thought this out because they were pretty much at capacity as far as reservations go.
So overall, nice place. Beautiful room. However, staff was rude and unprofessional.
I don't think I would stay there again. Check out the Marriott on Queen Street instead (where my business trip was held). It's much nicer, the staff is friendlier, and the price is comparable.
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