I had to go to lancaster for 2 weeks for business. I selected the hotel due to the appearance online. The brick and exposed beams as well as the history of the property really appealed to me. Before arriving at the hotel I had called to inquire about a pack-n-play as my family would be staying 1 night. The person answering the phone was nice and took the request. When we got to the hotel we were greeted by a very warm woman who helped check us in. She made us feel welcome and gave a lot of options when we asked about food. The room itself was nice and large, and the pack-n-play was already set up for us. The only slightly negative part of the hotel is the TV in the room is not a modern flat panel TV. there is a great breakfast bar in the morning with a lot of freshly baked pastries, fresh fruit and other goodies. Being in town for business I met up with several other people in the company at the hotel. We needed to get to and from our meeting point daily and the hotel offered to provide a shuttle service for the group of 10 people. They not only dropped us off, but picked us up. Even more surprisingly they were willing to shuttle us to a few dinners as well. I don't know if this was because there were so many of us, or if they are alway this great! After one of the dinners, the manager of the on site restaurant picked us up and proceed to tell us about the amazing ballroom that the property has. Shockingly he offered to take us on a tour. The ballroom was so amazing one of the girls that was with us said she may talk to her boyfriend about coming here for a wedding. We were then told that the place was booked for the next 2 years... and if you ever do see it you would know why! Every time you pass by the front desk the staff has a nice and warm conversation with you if you want, or simply say hi if they can see you are not in a chatty mood. PERFECT. The final thing that caused me to put a review online came half way through my stay. I had been on the go all day Saturday and wanted to relax and watch some football on a Saturday night. Having not had a chance to get a bite to eat for the day and it was 8:30 I went to the bar in the restaurant. I made a comment to the bartender that there was no TV to see the game, so I was going to stream it on my ipad. He asked if I wanted him to bring my meal to my room so I could watch the game. I asked if they normally provide room service, he said no, but if I wanted to go back he would take care of it for me. I was shocked and thrilled. When I opened the door 10-15 minutes later I was greeted with a big beautiful bone in ribeye that any of the finest steakhouses in the country would have been proud to serve. I was so shocked with the hotel to this point that I pulled out my computer and typed this as I am finishing the great steak. I still have another week until I get to see my family again, but this place has made me feel right at home. If I was ever in need of a hotel (or steak) within 100+ miles of Lancaster I would go out of my way to stay here. Every person went above and beyond to make this a great stay. Thank you to the staff of the hotel and to the owner. Either you hired the best crew of any hotel, or you have done a great job of teaching what service is all about and encouraging the staff to provide it! I LOVE THIS PLACE!!
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