In a business that thrives off customer service I've never encountered such a rude staff by the name of Stacy. She was unable to accommodate our late check out and hung up the phone on me when I called prior to arrival. Sometimes it's not what you say but how you say it. Stacy definitely needs to take a class on etiquette and customer service. However Erika was nice and apologized several times even gave me and my mom gift bags. Hotel stay was ok, eggs were cold and bacon was extremely hard, room was clean but bathroom fixtures could of used some TLC. Hotel was close to everything and price was great but I will not be returning here due to poor customer service. I'd rather spend my hard earned money somewhere else.
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- Also Known As:
- Wingate By Wyndham Lancaster / Pa Dutch Country Hotel Lancaster