I stayed at this hotel again because of my past experience. The price to me was not a problem since I knew what to expect. A couple of things that really bothered me were, the two toilet paper rolls in the bathroom were almost finished and there were no replacements, the tables and cabinets were so dusty, the phone................gosh the phone was so dusty and looked to have never been wiped, there was only one set of towels, the linens seemed to be dusty as well.
Overall, my stay was not that pleasant because I did not expect to get a dusty room.
I am still not too happy about the price I paid, since I did not get a quality service that I knew of Wingate.
When I addressed the front desk clerk in the morning, all he said was "you should have called us". He then proceeded to charge me for the room and did not offer any other apologies or even refer me to the manager. To me, that a clear show of not caring at all. Guess he was quick to charge me and get me out.
On the other hand, I had thought that I would have been better off staying at local cheap hotels and just go from there.
Wingate, you can absolutely do better to address customer concerns rather than just brushing them off, and just quick to charge them.
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- Also Known As:
- Wingate By Wyndham Lancaster / Pa Dutch Country Hotel Lancaster