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“Complete Lack of Care: Horrible Service”
1 of 5 bubbles Review of Blue Orchid Asian Grill & Bar - CLOSED

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Blue Orchid Asian Grill & Bar
Dining options: Lunch, Dinner, Reservations, Seating, Serves Alcohol, Waitstaff
Restaurant details
Dining options: Lunch, Dinner, Reservations, Seating, Serves Alcohol, Waitstaff
Lancaster, PA
Level Contributor
125 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Complete Lack of Care: Horrible Service”
Reviewed March 4, 2013

This restaurant used to be one of the better Asian fusion restaurants in Lancaster, however the last few times I have been here the service has been completely terrible. Tonight it took over 15 minutes for our waiter to even acknowledge us, then it took another 45 minutes to receive the noodle and rice dishes we ordered. When they arrived the rice dish was extremely cold. Both the waiter and the manager could care less when this was brought to their attention. As someone who works in a service based industry I always give people a chance to make things right for the customer. The management's complete lack of care or concern was appalling. I will not be returning.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Theatricalgal23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

32 reviews from our community

Visitor rating
    9
    10
    5
    5
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Terrible warm sushi”
Reviewed February 14, 2013

Went here with my fiancee for Valentines day. Avid sushi lovers. So we decided to try a few rolls. Big mistake. The salmon maki was warm, and the rice had a terrible taste. The spicy tuna had spicy mayo on it but wasn't described in the menu. We got out of there asap..service wasn't bad, decor nice but prices were too high. We will be returning to mojo for good food and prices.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Andrea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harleysville, Pennsylvania
Level Contributor
65 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Pleasant evening-good service.”
Reviewed November 18, 2012 via mobile

Pleasant atmosphere. Attentive staff. Excellent food and large portion sizes. Sushi prices are very affordable.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sid111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
59 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Blue Orchid, Love this place”
Reviewed September 29, 2012

Great little asian restaurant, excellent happy hour specials with outstanding bartender "Shane", all the food has been extremely good, Sushi, Tuna Tataka, Strawberry Salad (a favorite), to the Risotto. Need to get the name corrected in Trip Advisor, Not Blue Orchard, but Blue Orchid

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Coachmec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster PA
Level Contributor
32 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Highest Price with Smallest Portions”
Reviewed August 30, 2012

My wife & I eat at Sushi Restaurants all over the east coast. This restaurant had the highest price Nigiri portions of any and the servings were quite small by comparison. They had only 5 different Sake choices on the menu but the 1st two we asked for were out of stock - turns out that they only had 2 out of the five and both were sweet ( we prefer dry ). We ordered one of the bottles to be delivered to the table - it was only 2/3 full. They did not have a full bottle remaining ?? So we ordered beer instead - the first one we ordered from the menu was out of stock ( Budweiser ). Before we left we complained to the floor manager - he didn't want to hear it. End of story - not going back.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bernie919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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