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“Wouldn't stay there again - surprised for a Ramada”

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Lancaster Family Resort
Ranked #38 of 39 Hotels in Lancaster
Buffalo, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wouldn't stay there again - surprised for a Ramada”
Reviewed November 30, 2012

We were only booked to stay 1 night. The hallways and rooms smelled musty. Our room door was missing the bar lock that comes across. The carpet had been cut and patched. Everything seemed very dingy. We didn't have time for the pool or breakfast so I cannot comment as to that but I was leary of what breakfast would have been like. They have luggage carts but you can't use them because the hotel is on different levels and you can't use them on the stairs. The front desk person was rude when we were checking in.
My cousin and I booked these rooms through the internet. He ended up traveling there a day early but couldn't get his room the extra first night so he went to a different hotel. When he tried to cancel the Ramada room the woman told him he couldn't refund his money but because the hotel was completed booked they would sell his room to someone else and make double money! So he went and checked in so they couldn't do that.
They have a nice game room but everything costs money.
We would not stay there again.

Room Tip: Not worth the price.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (71)
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English first
Hunterdon, NJ
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2012

We were displaced by Hurricane Sandy. Had to go way out in PA to find a place to stay.
Called instead of booking online cos of lack of power and internet. That was mistake 1. She charged $70/night for a room when the internet site was listing $220 for 4 nights.
The room smelled musty/moldly. We eventually found out why: The heater/AC leaked. After using it all night to keep warm (we were coming from 5 days with no heat or power) the rug was damp about 5 feet out so our feet got wet as we walked around.
The toilet also ran all night.
There was a dead bug on the rug that had not been cleaned by the maids.
The roof clearly leaks as the ceiling tiles near the window were brown. (We were on the top floor.)
That's all bad stuff. Yes, the place definitely needs an upgrade but we could have dealt with that -- including the strange box under the counter outside the bathroom that apparently should have held a small refrigerator (so we didn't even get the fridge everyone else did and we paid a higher rate) -- were it not for the smell and leaking heater/AC.
There are many many hotels along this stretch of highway in Lancaster. If that's where you want to stay, find another one.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank codcod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lancaster hotels

Audubon, Pennsylvania
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 8, 2012

I would like to dispel some of the reviews on this hotel. Last month, my family stayed there and found absolutely no problems with the room, statf, cleanliness or comfort. The room was large enough for 3 adults and one 6 year old. The staff was very accomodating when we arrived and found that our room was not ready. The continental breakfast had a decent assortment, and the restaurant was convenient. Yes, we would agree that the hotel is dated, but we didn't expect the Four Seasons when we reserved the room.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HenryJosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lancaster Family Resort

Property: Lancaster Family Resort
Address: 2250 Lincoln Hwy E, Lancaster, PA 17602-1112 (Formerly Ramada Lancaster)
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 39 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2 star — Lancaster Family Resort 2*
Number of rooms: 122
Reservation Options:
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Also Known As:
Ramada Inn Lancaster Hotel Lancaster
Lancaster Quality Inn
Quality Inn Lancaster

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