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“Worst hotel ever ”

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Days Inn & Suites Lancaster
Ranked #33 of 38 Hotels in Lancaster
New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Worst hotel ever ”
Reviewed March 16, 2014 via mobile

Stayed here with daughter for volleyball tournament in town. Entire team stayed here. Worst hotel experience we have ever had, ever. The hotel is filthy, the furniture is worn and the sheets had blood on them. I can't believe this hotel is still flagged as a brand. Seemed like the front office staff are used to dealing with complaints and issues. Card keys opened up multiple doors and also when we opened up our room, people were already in the room. This place is really horrible. City was sold out so had no choice. Better off sleeping in your car if you're booked in this hotel.

Stayed March 2014
Helpful?
1 Thank DaveVNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,079 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Lancaster
1 review
Reviewed March 11, 2014

Check in went Okay. Shortly after checking in I departed the room and did not return until around 9 at night. Shortly after returning I noticed the TV was not working so I called the front desk who told me the maint. man was not there and they would send someone in the morning. Shortly after that I went to bed when I discovered there were hairs in the bed. Some of them appeared to be longer like head hair and others appeared to be pubic. I called the front office at that time and they really did not offer any remedy. I told them it was disgusting and I will stop down in the morning. I did stop down in the morning and spoke to the manager who apologized and said someone would be in to clean the beds and check the TV. I then departed for the day and after returning around 10 pm Saturday night and shortly after went to watch TV bit it was not working. I called the office and complained once again and at that point they told me the TV could not be fixed because the cable was cut when they were doing construction. Why they did not inform me of that the day before I don't know. They then offered me another room. I then thought do I really want to pack all my stuff and move at 11 pm to another room. I decided to move because I was concerned that I would be awaken early by the construction. I then decided to move. It was room with a king bed. The room appeared to be a little newer but shortly after moving in I discovered when I went to put some refrigerated things away there was no refrigerator and then when I went to take a shower the bath mat that was on the edge of the tub was soaking wet. I went to bed and was happy to leave the next morning. The manager compensated me $15.00 a night which was pretty insulting. Construction noise, hairs, no refrig., broken TV, wet mat, etc..I have stayed at other Days Inn before but this one was unacceptable. This place needs to take a serious look on who they employ and their customer service.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2014

This was our second stay at this Days Inn.. Our first stay was disappointing in that they were renovating the rooms. Unfortunately, we were in on that had not been renovated. This time we were in a room that met our standards except for one thing- the shower could not be turned on. I reported this at checkout and the clerk immediately wrote down the info. and room number. I hope it will be taken care of speedily. They do seem to be trying to improve.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
1 Thank Kay E. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, Pennsylvania
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 4, 2014

Non-smoking room smelled of smoke. Bath water was no better than lukewarm. Breakfast was just sad, terrible pastries, bad coffee.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Edward F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Lancaster

Property: Days Inn & Suites Lancaster
Address: 1492 Lititz Pike, Rt 30, Exit onto 501 South, Lancaster, PA 17601-6504
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 38 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn & Suites Lancaster 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
At the Days Inn & Suites of Lancaster PA (central), featuring 140 guest rooms and Suites, you'll find that our convenient location, will make the most of your valuable time... and we'll make your stay the best-every time. We are situated in the heart of Pennsylvania Dutch country, just off Route 30 on Lititz Pike South. The Days Inn and Suites is centrally located, within minutes of all major attractions including: Amish attractions, Sight and Sound Theater, Dutch Wonderland, Tanger and Rockvale outlet malls and close to historic downtown Lancaster. Some of our properties amenities include: Complimentary continental breakfast, seasonal pool, fitness room, free wireless internet access and a business center. ... more   less 
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Also Known As:
Days Inn And Suites Conference Center
Days Inn Lancaster
Travel Lodge Lancaster
Days Inn Hotel Lancaster
Travelodge Lancaster
Lancaster Days Inn

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