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“Worst Experience Ever”

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Days Inn & Suites Lancaster
Ranked #33 of 38 Hotels in Lancaster
Somerset
1 review
“Worst Experience Ever”
Reviewed June 4, 2013

Worst room ever. When complained, manager denied room was dirty. I then showed her pictures of the TWO trash cans filled with dirty diapers, hair in tub, towels hanging behind door, etc. She said someone must have a master key and put this in there after they cleaned. Sure?
First of all, when we arrived you had our names wrong and you put half our group in the wrong room. We had to keep repeating that our name was different AND the credit card info was wrong. I had to keep repeating the information. Right in front of the Manager, Paula Franklin. We had to move our rooms around to be near the other people in our party.
When we got to this room, my wife took the bed spread off the beds because they were so dirty. We couldn't let our son take a bath because the tub was so dirty and the amount of hair was gross. There were two trash cans above the tv on the entertainment center. We didn't look in them until the morning because we were too scared. My wife wouldn't even sleep in this room. When we did look in the trash cans we were sickened to find both were loaded with dirty diapers.
We went to the front desk to inform the staff. Manager Franklin denied the rooms were dirty. I then showed her the pictures and even emailed them to her. She told us that we would get 10% off because of our inconvenience. I was so shocked that I walked away. I sent an email about this informing that I would be contacting corporate.
I did get reciepts for both rooms with my name on them. Upon closer inspection, the one room had the wrong credit card info and the address of the other similarly named people.
I called by phone on Tuesday morning to talk to the owner or manager. Manager PAula Franklin did answer my call and thanked me for advising them of the error in credit card info. She was very rude when I asked her about the discount on the room and would not let me talk to the "Manager in Charge" or the Owner, who both apparently were on the premises but unavailable. I'm hoping they were helping to clean the rooms and or fire the staff that allowed the terrible conditions to exist.
Paula assured me that she would have the owner call me. I waited one week to fill out this survey and still have not heard from the owner, manager or even Paula.
The card numbers on the receipts are inaccurate.
LAstly, when you sent me this email asking me to fill out your survey you got my name wrong. Terrible service all around.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Judith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,079 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
Reviewed May 30, 2013

I booked a couple of rooms for my graduation on May 11th. After reading the reviews I feared that I made a horrible mistake. However, I was pressured to select lodging due to lack of availability at nicer hotels. Here is the results of our stay. The front desk staff was pleasant and very helpful. Paula the Assistant Manager was awesome and breakfast was a plus. The rooms were not as clean as I would expect. Front desk staff are identifiable but not the housekeeping staff. Most importantly sheets were not clean and towels needed to be tossed. The refrigerator had mold in it and the bathroom definitely needs to be updated. There was mold in the tub area and on the ceiling. The air conditioning unit was very noisy and in the room booked for our son and his children there was a pair of uncleaned underwear under the bed. Front desk staff made the stay tolerable. Karole

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnnynkarole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathias, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 26, 2013

I booked a room at your hotel for our 31st anniversary getaway. Once we arrived we were greeted with a welcome smile from the receptionist at the desk. She gave us our room key and we drove around to our room. Little disappointed in the room. My husband went to the front to let them know and the manager Rom, came out and showed us another room which we found to be ok. He decided that we should be upgraded to a suite!!!!! That was so nice of him. Once we were in the room getting settled, there was a knock on the door, to our surprise the girl at the front desk was standing there with a cake reading happy anniversary. We had a wonderful time and really want to thank Rom for making us feel so welcome there!!!!!!!!

Room Tip: Reserve the suit!!!!!! Awesome room with a jacuzzi!!!!!!!!
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Lancaster

Property: Days Inn & Suites Lancaster
Address: 1492 Lititz Pike, Rt 30, Exit onto 501 South, Lancaster, PA 17601-6504
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 38 Hotels in Lancaster
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn & Suites Lancaster 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
At the Days Inn & Suites of Lancaster PA (central), featuring 140 guest rooms and Suites, you'll find that our convenient location, will make the most of your valuable time... and we'll make your stay the best-every time. We are situated in the heart of Pennsylvania Dutch country, just off Route 30 on Lititz Pike South. The Days Inn and Suites is centrally located, within minutes of all major attractions including: Amish attractions, Sight and Sound Theater, Dutch Wonderland, Tanger and Rockvale outlet malls and close to historic downtown Lancaster. Some of our properties amenities include: Complimentary continental breakfast, seasonal pool, fitness room, free wireless internet access and a business center. ... more   less 
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Also Known As:
Days Inn And Suites Conference Center
Days Inn Lancaster
Travel Lodge Lancaster
Days Inn Hotel Lancaster
Travelodge Lancaster
Lancaster Days Inn

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