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“Great customer service”

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Comfort Suites Amish Country
Ranked #14 of 39 Hotels in Lancaster
Certificate of Excellence
Elkridge, Maryland
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great customer service”
Reviewed June 3, 2013

My family and I stayed at the Comfort Suites Amish Country just for a 1 night stay. The front desk attendant was very helpful at check in and the gentleman at breakfast was very friendly and accommodating. The room was clean and roomy, the beds were comfortable. Breakfast was very good also - waffles, bagels, omelets, sausage, pastries, fruit, yogurt, etc. We did not stay long enough to see the pool or fitness room. We would definitely stay here again.

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank brandonsmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSLancaster, General Manager at Comfort Suites Amish Country, responded to this review, June 4, 2013
Thank you for giving us an opportunity to provide you with excellent customer service and hospitality. The Comfort Suites Team works hard daily to provide all of our guests with the best service, a full breakfast, and a clean and comfortable room. Our breakfast attendant is a one of a kind person and strives to provide each guest with a filling meal. Thank you again for providing us with your positive feedback and we hope to see you at the Comfort Suites Amish Country again in the future. -John Esbenshade, General Manager.
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
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English first
Davis, California
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 26, 2013

The staff members at the front desk were very friendly. The room was pretty clean, had a nice tv, cold ac, and a fridge which is convenient. There is a pretty nice fitness area, and even coin-operated laundry. I love the military discount. The only negatives are that the hotel claims to have a heated pool, which is a stretch. It was maybe room temperature, but I thought it was cold. The water is also pretty green and the pool walls are miscolored. The breakfast is standard, full of frozen foods, and the guy running it won't let you make your own waffle, which is strange. Overall, not a bad experience.

  • Stayed May 2013, traveled with family
    • Value
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Helpful?
1 Thank Kathleen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSLancaster, General Manager at Comfort Suites Amish Country, responded to this review, May 28, 2013
Thank-you for taking the time to share with us your experience @ Comfort Suites Amish Country. It's from the suggestions that you made that enables us to become a better hotel. We have discussed the items you mentioned on where we can improve and have implemented them after a staff meeting. Thanks again and hope to serve you in the future. John Esbenshade General Manager
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Ocean, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 24, 2013

Last week May 20 was our 2nd stay at this Comfort Suites. Our first stay was for 5 days after Hurricane Sandy hit us at the Jersey shore Oct 2012. Thankfully, we just lost power for 6 days then.
First of all, the manager,John, runs a first class operation. The place is very clean, the halls, breakfast room, and the rooms,etc. The beds are very comfortable which is an important thing for us. Everyone is very friendly especially Kim, at the front desk. She makes you feel at home and we needed that when we were there after Sandy. Don't hesitate to make your reservations here when you're in the area.

  • Stayed May 2013, traveled with family
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Helpful?
3 Thank Carole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSLancaster, General Manager at Comfort Suites Amish Country, responded to this review, May 27, 2013
Thank you for the wonderful comments about your 2 different stays @ Comfort Suites Amish Country. It's a pleasure to know you enjoyed your visits with us and we look forward in serving you and your family in the future. Hope you have a great summer. John Esbenshade General Manager
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Newport News, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2013

Lovely customer service. The breakfast was great, although the area was small and crowded. Located in an area close to shopping and not too far from other attractions. My only complaint would be how small the pool is (we traveled with several children) and lack of hot tub.

  • Stayed April 2013, traveled with family
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Helpful?
1 Thank danita821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSLancaster, Front Office Manager at Comfort Suites Amish Country, responded to this review, May 24, 2013
Thank you for taking the time out to write a review for us. We appreciate your kind words. We strive to provide every guest with great service. If you find yourself visiting Lancaster again, stop on in and we promise to take great care of you. Thank you again!
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Lund, Sweden
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 21, 2013 via mobile

The staff were really friendly. The rooms spacious and clean. The continental breakfast was pretty good with fresh made waffles. Coffee and tea were always available.

It was a bit outside Lancaster and next to a bunch of shops. However, everything else was so good, I would stay again!

  • Stayed May 2013
    • Value
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Helpful?
1 Thank KristenLund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oneonta, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 19, 2013

We were very pleased with this hotel. The rooms were very clean, the room had plenty of space. There was a large frig and microwave in the room. There were plenty of choices on the full breakfast bar. There were 13 of us in our group. When I booked I was told that they would try to put our rooms together. They did a great job and had us all side by side. The staff was pleasant and very patient with children. The pool was small but definitely served us well with the kids. We definitely will return to this hotel when in the area again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Macdeb50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSLancaster, General Manager at Comfort Suites Amish Country, responded to this review, May 22, 2013
Thank-you for sharing your comments about your stay at the Comfort Suites Amish Country. It's great to know you enjoyed our clean and comfortable rooms. Hope to service you and your family the next visit to Lancaster,Pa. John Esbenshade General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, North Carolina
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 16, 2013 via mobile

Hotel was recommended by a family member. Our room and bathroom was not as clean as the last hotel Holiday inn in Manasseh Va. The pool had a scum ring all the way around and many people had scratched their names in the scum ring.....after we saw that none of us were over eager to go swimming. Breakfast was okay but not as good as other places we have stayed recently. Also do not expect a hot tub...there is not one. Will be going back to other brand hotels...comfort suites just didn't cut it....

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosemary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Amish Country

Property: Comfort Suites Amish Country
Address: 2343 Lincoln Hwy E, Lancaster, PA 17602-1113
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Lancaster
#6 Romantic Hotel in Lancaster
#13 Business Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Amish Country 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Located just off of route 30 in beautiful Lancaster County. This brand new Choice hotel offers its guests a 100% non smoking property, 76 freshly appointed suites with either 1 King or 2 Queen Beds. Start your morning off right with our Savory Starts Breakfast bar featuring hot items and our waffle bar. Our hotel is centrally located to all there is to do in Lancaster, PA. ... more   less 
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Also Known As:
Comfort Suites Amish Country Hotel Lancaster
Comfort Suites Lancaster
Lancaster Comfort Suites

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