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Lancaster
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Traveler rating
448
273
104
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All reviews nice hotel soccer tournament business center easy access room was clean and comfortable convenient location excellent stay off the highway indoor pool we've stayed great place to stay breakfast buffet would definitely stay here again first floor amish country cookies hgi
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Reviewed 4 weeks ago

This is a Hilton of course but it really is a very nice place to stay, close to main areas in Lancaster , but out of the way! Staff were excellent, food services very good, and very comfortable sleep.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Scenic54830860479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Front Desk Supervisor at Hilton Garden Inn Lancaster, responded to this reviewResponded 4 weeks ago

Hello,

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Lancaster to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.


Sincerely,

Kristi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019

Hotel was great, rooms were neat, food at breakfast was delicious. Staff was very helpful and courteous. We would definitely stay again if in the area. Hilton Garden Inn never disappoints and if they do they make it right. :)

Date of stay: December 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank paulandcynthiaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2019

For a great trip to the Lancaster area for Sight and Sound Theatre show, which is incredible, Hilton Garden Inn delivers on their quality promise from comfortable beds to clean room and bath to tasty breakfast in the morning. Worth a stay when in the area!

Date of stay: December 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Frequenttravellers39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Front Desk Supervisor at Hilton Garden Inn Lancaster, responded to this reviewResponded December 10, 2019

Hello,

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Lancaster to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.


Sincerely,

Kristi Fitzpatrick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2019

We visited this property as part of a two day trip to see our grandchildren who moved to the area recently. Both kids love to swim, so the pool was a major draw.

The first evening of our visit we went to the pool with the kids. There were no pool towels. Upon making the long trek to the front desk to let them know there were no towels, I was told they knew there were no towels and they were working on it.

Back to the room to get towels.

Returning to the pool, my wife ans granddaughters were in the hot tub. Turns out the pool was too cold for them. The reason for that was the door to the outside courtyard was open, letting cold air chill the heated pool. I tried to close the door without success, so into the lukewarm hot tub.

In the hotel's defense they had several kids sports teams staying there and were quite busy with those youngsters.

On the plus side the room was nice, the breakfast was good and the hotel staff was friendly.

Would I stay there again? Yes.

Room tip: Some rooms are a long way from the front desk/breakfast area, others a long way from the pool. Choose wisely.
Date of stay: November 2019
    • Location
    • Rooms
    • Service
Thank Walt A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Front Office Manager at Hilton Garden Inn Lancaster, responded to this reviewResponded December 3, 2019

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

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Reviewed December 1, 2019

Great time with our soccer team!
Other than the pool floor scaring me a bit when you enter the pool room. I feel like the entrance door should be in a different place. It was slippery and dangerous and very close to the pool ledge.
Kinda of didn’t make sense as to where the pool entrance doors were.

Date of stay: November 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank miag0111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Garden I... L, Front Desk Supervisor at Hilton Garden Inn Lancaster, responded to this reviewResponded December 2, 2019

Hello,

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn of Lancaster to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.


Sincerely,

Kristi Fitzpatrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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