We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beds were fabulous as was the rest of the hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Garden Inn Lancaster
Ranked #8 of 40 Hotels in Lancaster
Certificate of Excellence
Reviewed October 25, 2008

First off...please don't believe the reviews of others saying the beds are not comfortable. Each bed has the ability to be adjusted. If it's too hard or too soft for you, adjust it!!!!! The controls are on each side and you have to lift up the sheet to get to it but it's easy and once done makes this the perfect bed.
The hotel was spotless, plenty of outlets for recharging my phone, laptop, etc. and staff couldn't have been more helpful. This hotel was renovated about a year ago. I had been to it before the renovation and since. It was great before and is even better now.
There is a restaurant and bar in the front lobby as well as a pantry for things like sodas, microwave dinners, etc.
Book with confidence and enjoy!

  • Stayed: October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank koolchic_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (731)
Traveler rating
Traveler type
Time of year
Language

687 - 693 of 731 reviews

Reviewed October 3, 2008

Very clean, and the staff is very nice. Only problem with the hotel is that it is not centrally located, however, it is quiet, clean, nice, and has a great jacuzzi.

  • Stayed: August 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank lycheemojito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2008

My daughter and I were very pleased with how clean this hotel was. The staff was very nice and we even got a call from the front desk asking how our stay was so far. Fast check in and even faster check out. I have stayed at a few hotels in Lancaster and this one was excellent for the price. If you want a clean, comfortable room, this is your hotel.

  • Stayed: September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank goldendogNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2008

Being Hilton Honors members we always stay at Hampton Inn's. Unfortunately, they had no rooms available so we chose the Hilton Garden Inn.

When we made our reservation we asked for an 11am check in.
We got a late start, was stuck in D.C. and Baltimore traffic and did not arrive until 2:15pm.

We went to the check in desk with our printed out confirmation and Jason told us that there were no remarks on our reservation and they "might" be able to have our room ready by 3:15. We reminded him that normal check in was 3:00pm and we had asked for an early check in. He was unapologetic.

We ended up getting back in the car and checked out the historic district of Lancaster.

We arrived back at the hotel and he had our keys ready for us.
The room was very nice, extremely clean, very nice shower.

As we were getting ready for bed I noticed a card on the night stand. It was about these new beds they had that you can adjust each side to your liking. (something like the Sleep Number beds)

Well, I searched every inch of that bed and could not find the dials so I called the front desk. After going back and forth they finaly said, "Oh sorry. You do not have that bed in your room. Someone must have put that card in there by accident."

They do not offer the complimentary breakfast and we did not eat at the resturant on premises.

I would recommend this hotel, but be aware of the unfriendly front desk staff.

  • Stayed: September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank madhatterva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2008

We stayed at the HGI in Lancaster when we went to the Pennsylvania Rennaissance Faire. It was very conveniently located on a major road (Manheim Pike) off of Rt. 283. Convenient to major Lancaster Co. attractions, 20 min. away from the tourist-trap areas near the outlets and Dutch Wonderland. Short drive to Lititz and Manheim. Super-clean hotel, very friendly staff, excellent restaurant. Only drawbacks were that the beds were very saggy and hurt my lower back. Mattresses need an update. Other than that, we're definitely choosing this place again!

  • Stayed: August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank Cluegun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2008

I recently stayed at the Hilton Garden Inn Lancaster for a visit to see family and friends in the area. This was a beautiful hotel, recently renovated lobby/restaurant area and guest room bathrooms. The room was a nice size, beds very comfortable and super clean. We were both very impressed by the indoor pool area. The front desk staff were very courteous and helpful. I would highly reccomend this hotel to anyone coming to lancaster.

  • Stayed: August 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank bear76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2008

I stayed at this hotel a little while ago.

Soft pillows, fridge, microwave, tv, very nice clock and back glass door to the outdoors which you can walk to the pool from.

The staff there where very kind and understanding.

Two floors which you could sit in the hallway on a sofa and look at the pool.

Jacuzzi with pool and fitness center with a television and water dispenser.

You could get room service sent to your room or eat at the lobby diner room.

Business center plus a LAN for laptops during eating in the dining room.

Tables outside so you can enjoy food outside.

Nice breakfast with restaurant service.

Had a gift/accessory/candy/food shop. Sliding front doors.

Very clean property and rooms.
Overall, this was almost the best if not the best hotel Ive ever stayed at.

  • Stayed: September 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank Cupcaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lancaster hotels
2 mi away
Eden Resort and Suites, BW Premier Collection
4.8 mi away
Hampton Inn Lancaster
Hampton Inn Lancaster
#5 of 40 in Lancaster
829 reviews
6.4 mi away
DoubleTree Resort by Hilton Hotel Lancaster
Show Prices
Show Prices
Show Prices
7.3 mi away
Country Inn & Suites By Carlson, Lancaster (Amish Country)
2.5 mi away
Lancaster Arts Hotel
Lancaster Arts Hotel
#4 of 40 in Lancaster
984 reviews
3.3 mi away
Lancaster Marriott at Penn Square
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Lancaster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Lancaster

Address: 101 Granite Run Dr, Lancaster, PA 17601-6803
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lancaster
#9 Romantic Hotel in Lancaster
#12 Family Hotel in Lancaster
Price Range: $112 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Booking.com, Travelocity, Hotwire, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Hilton Garden Inn Lancaster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Lancaster Hotel Lancaster
Lancaster Hilton Garden Inn
Hilton Lancaster

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing