We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Modern facility with friendly staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Lancaster Marriott at Penn Square
Ranked #10 of 39 Hotels in Lancaster
Certificate of Excellence
Reviewed June 12, 2010

Pros: Clean and modern facility, friendly and helpful staff
Cons: Neighborhood dicey at night, self parking fee confusion

My young son and I stayed here over a weekend visiting the Strasburg Railroad. I reserved this hotel via Priceline and was very pleased with the results. Upon check in, they did not have any rooms with two double beds, but the very kind woman at the desk upgraded us to an executive room free of charge (which hotels NEVER do when you book via Priceline). The room was very nice – granite surfaces, huge windows, very comfy beds, HDTV.

We arrived late at night and as we neared the hotel, I noticed that the neighborhood was not the greatest. I made sure I took ALL of my valuables and double checked my car was locked when I left the self parking.

One note about the self parking – make sure you get your parking ticket validated at the front desk. I paid my self parking fees at the kiosk in the garage because that’s what I was told to do by the garage. When I checked out, I noticed that a self parking fee had been billed to my room. I pointed this out when I saw this to the front desk and they immediately removed the charge on my bill.

Despite these small issues, I would stay at this hotel again if I am in the area.

  • Stayed: June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank embraer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (854)
There are newer reviews for Lancaster Marriott at Penn Square
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

788 - 794 of 854 reviews

Reviewed June 6, 2010

I have to give this hotel a low rating due to its staff and standards. It is a pretty hotel (despite the construction going on while we were there, forcing us to take an alternate, further entrance if we had our stroller), but the staff seemed inexperienced and unwilling to help. I understand that crib reservations are not guaranteed, but it was Memorial Day weekend and we had no alternative solutions but to keep our reservation and stay there with our young baby. The manager Judy pretty much had a "What do you want me to do about it" attitude...she didn't even go so far as to give us directions to a store to buy one. Thank goodness for navigation to the local Babies R Us. She also basically made the comment (paraphrasing here) that if we wanted good service we shouldn't have booked our reservation through hotels.com. Our room keys didn't work...I had to use my cell phone to call the lobby and then stood outside our room for 15 minutes with a baby and 3 year old waiting for someone to come let us in. We had paid upfront for parking ($14/day) but were given the wrong passes not once but twice, resulting in sitting at the exit gate waiting for my husband to run back to the lobby so we could get out of the garage. We went into the business center for a quick second and were charged $3 to Google something. I took our 3 year old to the pool and a maintenance man and manager were in the process of removing people who had come in through the back door to swim and weren't hotel guests. Oddly enough a man on the elevator made a comment that he didn't know if we were locals or not but that he is, and he's constantly surprised at what this hotel DOESN'T do. Definitely not up to Marriott standards. I wish we had been able to get a reservation at one of the nicer hotels in the area but they were full due to the holiday. Will never go back.

  • Stayed: May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank wvtravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JennSchram, General Manager at Lancaster Marriott at Penn Square, responded to this reviewResponded June 7, 2010

On behalf of the staff and management of the Lancaster Marriott at Penn Square, I want to express sincere appreciation for all constructive feedback offered by our guests on this forum. I also want to apologize for any inconvenience that has been experienced at our hotel. We take the opinions of our guests very seriously and work very hard to continuously refine our guests’ experience by assessing our own performance and learning from such valuable feedback.

Our number one priority every single day is to provide all guests with Marriott’s highest level of service and comfort. We always appreciate the opportunity to address any concerns brought to our attention directly. Our management team can be reached at 717-207-4000. Please don’t hesitate to contact us at any time.
Thank you again for taking the time to communicate your feedback. We look forward to the opportunity to serve you again in the future.
Mark Moosic, General Manager, Lancaster Marriott at Penn Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2010

I'm a big Marriott fan and this is my first stay in this hotel. It's new and very impressive. It is connected with the convention center and incorporates historic structures into the building. Super-friendly staff, excellent design and ambiance, and spotlessly clean.

  • Stayed: May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Donnmein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2010

Stayed at the Marriott Penn Square on 3/26/2010 for one night while traveling for business. This hotel was spotless and the staff was wonderful. The rooms were perfect & they upgraded me to a higher floor becasue I was a rewards member. I would absolutely recommend this hotel for both business & pleasure and I will stay here again when traveling to Lancaster.

  • Stayed: March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nfahey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2010

valet parking was not a problem at all.
staff were friendly,
great location

Stayed: April 2010, traveled with family
1  Thank wolala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2010

We stayed one night during the American Quilters Society extravaganza. A lovely, clean, hospitable hotel. Their employes were helpful, friendly and readily available. We're making plans for next year!

Stayed: March 2010, traveled on business
1  Thank suesboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2010

Hello convention thank you Jeff so much, I stayed at this hotel for a Quilt Convention and I just want to say the staff was great to us, a security guard name Jeff Leed was went out of his way to help me load up my van after the show I am handicap I just want to say he went above and beyond his duties of being a security officer and I am looking for seeing him and the other staff next year at the next convention

  • Stayed: March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kow22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lancaster hotels
2.2 mi away
Eden Resort and Suites, BW Premier Collection
0.8 mi away
Lancaster Arts Hotel
Lancaster Arts Hotel
#4 of 39 in Lancaster
954 reviews
3.3 mi away
Hilton Garden Inn Lancaster
Show Prices
Show Prices
Show Prices
3.2 mi away
DoubleTree Resort by Hilton Hotel Lancaster
4.7 mi away
Country Inn & Suites By Carlson, Lancaster (Amish Country)
3.0 mi away
Hampton Inn Lancaster
Hampton Inn Lancaster
#5 of 39 in Lancaster
789 reviews
Show Prices
Show Prices
Show Prices

Been to Lancaster Marriott at Penn Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lancaster Marriott at Penn Square

Address: 25 S Queen St, Lancaster, PA 17603-3918
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Lancaster
#9 Family Hotel in Lancaster
#10 Romantic Hotel in Lancaster
Price Range: $176 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Priceline, Hotels.com, TripOnline SA, Cancelon, Hotwire, getaroom.com and HotelQuickly so you can book your Lancaster Marriott at Penn Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing