We are always happy with Marriott hotel brands especially with our favorite
Residence Inn. We tried this Marriott and were impressed right away with the
cleanliness and comfortable bed that Marriott is famous for.
Our only disappointment is when our bags were brought to our rooms.
We had 4 bags and one of the bags was not ours and informed the bellboy
He went down and brought another bag which is still not ours. I had to describe
to him how our bag look like, and finally, we got the correct bag.
I informed him that our bags were tagged and they should match the tags instead
of guessing.He said that there were no tags.
Later on, I reported the incident to the front desk who tagged our bags
and told her that the tags were missing
The excuse that was given to me did not make sense and was really disappointed
with the way my complaint was handled.
- Official Description (provided by the hotel):
- In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more less
- Reservation Options:
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- Also Known As:
- Lancaster Marriott At Penn Square Hotel Lancaster