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“Wonderful Property in the Heart of the City!”

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Lancaster Marriott at Penn Square
Ranked #10 of 39 Hotels in Lancaster
Certificate of Excellence
Reviewed July 11, 2013

This hotel is smack dab in the center of Lancaster, you cannot get a better location. Nice historic feel as the building used to house the old Watt & Shand department store Stayed for 3 nights over fourth of July weekend. Rooms were standard Marriott quality with a nice bathroom that was a bit larger than normal. Good bar that always seemed to be hopping, although it was first Friday weekend so the whole city was buzzing. This Marriott is connected to the convention center and has a huge lobby that is attached to the parking garage via sky bridge. The Concierge lounge on the 18th floor had an amazing view but it was overcrowded on Friday am and they literally ran out of food and it took nearly 30 min to restock. (The employee did mention it was his first day in the lounge). The weekend breakfast buffet was much better! (free on weekends for gold and platinum elite members). There is a pool and spa on the 5th floor. Lucked out and found a time with no kids! The facilities were nice but the pool edge could use a bit of a cleaning. There are many restaurants, bars and shops in the immediate area. Lancaster Central Market is right across the street and has amazing fresh produce, meats and other local ingredients. Overall it was a great stay and this would likely be my first choice if I make it back to Lancaster any time soon.

Room Tip: High floor. I understand that corner rooms are a bit larger
  • Stayed: July 2013, traveled with friends
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2  Thank ezajac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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506 - 512 of 854 reviews

Reviewed July 10, 2013

We stayed a couple of nights this past weekend using a discounted special from a travel site. The hotel overall was nice looking and modern and had a great downtown location. Our room was missing a couple of basics such as the carafe to the coffee machine and some of the toiletries that should have been standard (our friends down had all the basics in their room). Overall a nice stay if you can overlook some minor details. One major complaint: they apparently decided to check us out before we were ready. We went out for breakfast fully intending to come back before noon checkout time to pick up the last of our luggage. We returned at 11:25am to find that the cleaning staff already started to remove bed linens without replacing them and our stroller and some personal effects gone. When I called the front desk and told them about our situation, they nonchalantly said, "OK we'll check". Since we were checking out within 30 minutes, I said we would be downstairs soon and hopefully our items would be there too. When we arrived at the desk to checkout, the staff just acted as if this was totally normal and just asked for my card for taxes...no apologies/explanation or follow-up to ask us if everything was there. I would have expected them to say something about taking our stroller out of our room before checking out but was glad that nothing was missing. I cannot imagine why the cleaning staff and management were not in sync about whether we had checked out yet or not.

  • Stayed: July 2013, traveled with family
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1  Thank kerokaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

Spent 6 nights here as my daughter had a dance competition. Great downtown location with lots of restaurants in the area. Rooms were clean, the only downside was the indoor pool located on the 5th floor. Pool was small and at night when it was full with kids, it was very loud and not very enjoyable. Also by the end our stay, a few of us had developed cold like symptoms..not sure if it had anything to do with the air conditioning.

  • Stayed: June 2013, traveled with family
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1  Thank RdSoxdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

We visited Lancaster during the 4th of July weekend to take part in a family wedding. The food for the wedding as well as from private dining was delicious. Private dining was a bit pricey however. The hotel room was wonderful: clean, bright, attractive. However, you must pay for parking. Luckily, our wedding hosts took care of that. I loved the location. It is so convenient being downtown and surrounded by restaurants and entertainment. Also, if you visit during the first Friday of the month, you can be guaranteed that there will be many types of street entertainment. Lovely.

  • Stayed: July 2013, traveled with family
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1  Thank Lucille R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013 via mobile

My sister and I stayed here for a week while we explored the Gettysburg area. It was centrally located an easy to get to. The hotel staff was friendly and courteous. The parking garage is covered with easy access to the hotel.

  • Stayed: July 2013
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1  Thank Rentongal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

We had our annual family outing over the 4th in Lancaster, PA. I booked three rooms at the Marriott Downtown and we could not be more pleased with the hotel, its staff and in particular, the location. All of the immediate attractions are within walking distance so once the vehicle was in the provided parking garage, we could enjoy a stroll around Lancaster.

Room Tip: I booked three corner rooms and all family members could view the 4th fireworks around the city from...
  • Stayed: July 2013, traveled with family
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1  Thank Ade2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

For business, this hotel is a no-brainer. You have the space of the lobby to meet in small groups with teams and have interactive conversations.
For when it comes to relax, the gym is pretty good. I do wish that they would get rid of some "space saving - it does everything" machine as it clearly is a pain to even attempt to do a chest or shoulder exercise on it. But the gym has free weights, plenty of stair-masters and the pool is right there too.
At night, the bar is nice and open and service was quick. They have a good customer service that carries over to breakfast in the restaurant too.

Being in the center of town, you are close to restaurants and only 5 minutes from Franklin and Marshall.

Overall, a great place to stay for business or family.

Room Tip: Look to get an "Executive room." that is NOT a suite, but gives you the corner room and h...
  • Stayed: July 2013, traveled with family
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1  Thank limby12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lancaster Marriott at Penn Square

Address: 25 S Queen St, Lancaster, PA 17603-3918
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Lancaster
#9 Family Hotel in Lancaster
#10 Romantic Hotel in Lancaster
Price Range: $176 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lancaster Marriott at Penn Square 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
In the heart of historic downtown Lancaster, the integrated Lancaster Marriott at Penn Square and Lancaster County Convention Center offers approachable grandeur and all the amenities discerning visitors expect. An exquisite combination of old and new architectural elements includes a 19th-Century Beaux Arts façade and breathtaking lobby with a city-block view down a magnificent interior street. All 299 luxurious guestrooms offer fantastic views, 37-inch LCD flat screen TVs, granite countertops, and deluxe pillow-top bedding. ... more   less 
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Also Known As:
Lancaster Marriott At Penn Square Hotel Lancaster

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