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“Courteous and Attentive Service with a Smile!” 5 of 5 bubbles
Review of Eden Resort & Suites, BW Premier Collection

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Eden Resort & Suites, BW Premier Collection
Ranked #1 of 38 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Caldwell, New Jersey
1 review
“Courteous and Attentive Service with a Smile!”
5 of 5 bubbles Reviewed July 14, 2014

We stayed in a "penthouse"--my husband and I, our daughter, her husband and our four year old grandson. I have never encountered such courteous and helpful staff. Everything was super clean and restocked handily each day. We had a very short walk to the pool which also had excellent food and drink service as well. A couple of minor concerns were addressed in a timely manner. Pool and surrounding kiddie water play areas were fun,
My only caveat is to chose a villa or penthouse NOT next to the highway. It was not possibe to sit on the balcony because of the noise, However, with all the windows closed, only in our bedroom (which faced the roadway) could the traffic be heard.
I would definitely return...maybe even this fall though in a room or penthouse further from the highway.

Room Tip: Ask for a room away from the highway.
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vivrodeffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,314 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (749)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Holbrook, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 14, 2014 via mobile

My husband and I just returned from a one night stay at best Western Eden. , we LOVED IT!!! Staff so friendly, nice clean room , enjoyed the pool and the breakfast too! Wished we could have stayed another night ! Highly recommend! Thank you Best Western Eden !!! Lucille Rossi-Bosnack

Stayed July 2014
Helpful?
1 Thank Lucy1949_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
copake
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 14, 2014

Had a great stay at this resort.We had a two bedroom king/queen suite.It was comfortable and the amenities were abundant.The only thing keeping it from 5 star is road noise in the queen room and king room their was a bit of noise from running up and down hall but it is summer vacation so this being family friendly expected.Pools were excellent a bit overzealous with one life guard but real nice play areas.

Room Tip: rooms away from highway would probably be quieter
See more room tips
  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rdw58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simsbury, Connecticut
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

Really enjoyed our stay here. Prior to this, I was unaware that Best Western had any resorts and I have to say, we were thoroughly impressed. The room was clean and comfortable for our family of 4. The 2 pools and play areas for kids were great. Should we come to Lancaster again, we will be staying here!

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, July 20, 2014
Dear Deborah R,

Thank you for the lovely review posted recently, and taking the time share your comments and personal observations regarding the Best Western Premier Eden Resort and Suites. It is our honor to be one of the of the first "Best Westerns Premier's in the USA. We offer a distinct style, ultra-clean and well maintained accommodations, an array of amenities, and personalized guest service for your pleasure.

On behalf of all our Eden Resort Teammates thank you for your kind endorsement. It truly makes our jobs special when someone enjoys their stay as much as you did! We are genuinely honored that you chose to stay with us--people who care! At the Eden Resort expect the very best, and I promise we will continue to work hard and raise the bar in all aspects of your "Premier Experience". We look forward to welcoming you back on your next visit to Lancaster County Pennsylvania.

Kind Regards,

Mark Clossey.GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Deptford, NJ
1 review
5 of 5 bubbles Reviewed July 14, 2014

This is a great hotel option for families traveling to Lancaster. We stayed in the Studio King Villa room and it was more than enough size for our family of 3. The pool was a bit crowded, but to be expected the week following July 4. You can get kid / adult drinks, as well as food poolside, which we did. The resort gave free ice cream to the kids a scheduled times during the day. If your looking for a clean, well-kept, family resort while you are in Lancaster, this is the place for you.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank heatdoc04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling, United States
1 review
5 of 5 bubbles Reviewed July 14, 2014

Great two night stay!! Rooms were spacious and extremely clean. Check in and out was effortless. My family really enjoyed the outdoor pool and splash area, very friendly pool side service. Food service was fast, tasty and well priced. Indoor pool was another great option. Vending machines on our floor were well stocked as was the ice. Would definitely return to this hotel and would recommend to friends.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, July 20, 2014
Dear Lucy S,

Thank you for writing about your most recent stay at the Best Western Premier Eden Resort and Suites. Our Eden Resort team is committed to providing superior guest service, and I am pleased to hear how much you enjoyed our Poolside Attendants and food! We appreciate your kind endorsement and Garfield's Team will be very pleased with your positive remarks regarding their efforts. We look forward to providing you with another "great stay" on your next visit to Amish Country USA.

Best wishes and safe travels to you and your family.

Premier Regards,

Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed July 14, 2014

Last week of June we stayed in 2 penthouse villas.
Pros -
- The property and rooms were clean and well maintained; maintenance service was prompt
-Room contains a safe
-Printer for guest use in the room

Cons-
-Greatly overpriced. $500 per night, per room might be a decent price in Hawaii but not Lancaster adjacent to a major highway.
-Air conditioning on upper floor was completely inadequate. so much so that the maintenance person who came for a different reason, offered us a floor fan.
-Downstairs bathroom area was freezing; unable to close vent near washing area; no heat lamp in bathroom; lamp in bathroom took a long time to become bright
-Quality of toilet paper was less than poor. This for $500???
-Clock radio has no instructions, maintenance man took several minutes to figure out how to set the time
-Outdoor swimming pool very overcrowded
-Heavy smell of chlorine at indoor pool
-No daily newspapers ($500 room price????)
-Parking lot overcrowded; if you return after 5 PM you have a long walk to the villas
-2 bedrooms upstairs but you must walk through both bedrooms to exit to the stairs

  • Stayed June 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, July 25, 2014
Dear Charles S,

Thank you for taking the time to share your overall stay experience with us at the Best Western Premier Eden Resort and Suites. As a valued guest we take your comments and personal observations very seriously and greatly appreciate your bringing them to our attention. I truly apologize for any inconvenience you and your family encountered. The areas noted are immediately correctable and unacceptable by our Eden Resort Standards. I am very sorry for any shortcomings and not exceeding your expectations and value concerning your recent stay. I was able to meet with our Resort Team regarding your concerns and looked for opportunity to improve our immediate training, mentoring, and direct follow up and attention to detail with our Resort Services. Our Manger-On-Duty is available twenty-four hours per day and by dialing -0- is happy to assist any concern as well. Our newspaper delivery is complimentary Monday through Friday offering a USA Today which is hung on the guest room entrance
door handle. Our Indoor Pool offers a fresh air system and we will look into your concern as well.

We truly appreciate your taking the time to share your comments with us. I have sent you a personal email through Trip Advisor and look forward to your reply. We know you have many choices when it comes to lodging and we hope the next time you travel to our Pennsylvania Dutch Region you would choose to stay with us again and allow us the opportunity to have you back again as our guest.

Very best wishes and safe travels to you and your family.

Kind Regards,

Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eden Resort & Suites, BW Premier Collection

Property: Eden Resort & Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly BEST WESTERN PREMIER Eden Resort & Suites)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lancaster
#1 Family Hotel in Lancaster
#1 Green Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Eden Resort & Suites, BW Premier Collection 4*
Number of rooms: 300
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Eden Resort & Suites is 301 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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