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“Very clean, well maintained, and furnished”

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Eden Resort and Suites, BW Premier Collection
Ranked #2 of 40 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 2, 2014

2nd vist. Recommended to friends, who were also happy. Great rooms well maintained at a reasonable price. Near Sight & Sound, antiquing at Adamstown, and many other sites. Easy turnpike access & gas. Rooms are large and well appointed. Excellent wifi access. Good size flat screen TV, frig, microwave, coffee maker, and other amenities. Staff very helpful at check in. rooms cleaned well. Good for individuals or families. Seemed very safe.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,645 - 2,651 of 5,070 reviews

Reviewed July 2, 2014

They ran out of Miller Lite beer, Oranges, Grey Goose poolside also the beers were not the coldest either.. please provide buckets with ice would have help... and the lounge ran out of glenlivet 12yr and 18yr.. How could happen... The food was cold when delivered poolside.... My feeling is have a bar and a Kitchen closer.. to the pool area

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Best Western
2  Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded July 9, 2014

Dear Joseph M,

Thank you for taking the time to let us know about your recent visit at the Best Western Premier Eden Resort and Suites located in the heart of Pennsylvania Dutch Country! We sincerely apologize that your stay was less than you expected, and we are truly disappointed we could not exceed your expectations. Please be assured that we have met and corrected any issues you experienced -- the service you received is not typical of our Food and Beverage Teammates. We appreciate your observations and feedback as a tremendous opportunity to continue to improve our service in all areas of the Eden Resort.

Thank you most of all for choosing the Eden Resort and for being our guest. We hope you will choose to stay with us again when your travels bring you back to Lancaster County, Pennsylvania whether for business or pleasure. Have a safe and happy Summer Season!

Premier Regards,
Mark Clossey, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

This was a few day get-a-way for our family and we barely left the resort. Everything right there and more. Pool side dining was nice. Shuffle board and bocci ball. Pool table and kids play area. For any family wanting to just unwind in Lancaster county this is a must. Check their website for best deals. Can't wait to get back and enjoy some more fun and relaxation. My kids did not want to leave nor my wife and I.
Staff was terrific and very accommodating.

Room Tip: They have family suites that are very spacious and 3 queen beds in each room is superb for large fam...
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  • Stayed: June 2014, traveled with family
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1  Thank macpreacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

This was a great escape for our little family. Our 2 year old had a great time using the pool, sprayground & playground during our stay. There really was no need to leave the hotel - everything we needed was on site. We really enjoyed our dinner at Garfield's and snacks/drinks poolside. We definitely plan to return, perhaps with friends next time.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Best Western
1  Thank BTTRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

We have been staying at this Resort now for 6 years, we have such a great time staying here, we have 4 children,our youngest two boys have disabilities. We had requested 1st floor rooms and were granted them. We now stay in the Villas for a week vacations and love everything about this resort, the swimming pools, tennis courts, grounds, restaurants (family) are wonderful. Staff and housekeeping are very helpful when we need something. The locations are very close to this resort and makes traveling wonderful. We will be staying here again in August. Thank you all!

Room Tip: We stay in the Villas, we feel like we are at home. We use the villas because of the size of our fam...
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  • Stayed: August 2013, traveled with family
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Thank katherine r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this reviewResponded July 8, 2014

Dear Katherine R,

Thank you for taking the time to let us know about your recent experience at the Best Western Premier Eden Resort and Suites. We are thrilled to hear we are your favorite Resort in Lancaster County and we are honored you have chosen to stay with us six years in a row!

We look forward to seeing you and the boys in August. Thank you most of all for choosing the Eden Resort and being our guests.

Don't forget to check out website and Facebook for new and exciting events in Lancaster County!Best wishes and safe travels to you and your family.

Premier Regards,
Mark Clossey,GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

We recently stayed at Best Western Premier Eden Resort. We were taken back my this Resort. The lobby is stunning. The hotel staff was very friendly and helpful and the indoor pool was great. We had breakfast and dinner in the hotel and enjoyed both meals. I highly recommend this Resort and will definitely go back again. The rooms are very clean and so is everything else about the hotel.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Best Western
Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

Overall the stay was good. Inconvenience- Crib was requested during online reservation, confirmed by phone the day before arrival. Upon evening arrival, no crib in the room. Lights were not working in the bathroom. Both were resolved quickly, but not looking to resolve issues at bedtime! Also, carpet could use cleaning. Socks were dark brown after a short time in room. The pool area is great for kids, service in the pool area is great too.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Best Western
Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Resort and Suites, BW Premier Collection

Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lancaster
#1 Family Hotel in Lancaster
#1 Green Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range: $121 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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