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“Comfortable room at an uncomfortable time”

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Eden Resort and Suites, BW Premier Collection
Ranked #1 of 39 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Bellefonte, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable room at an uncomfortable time”
Reviewed November 15, 2013

We made last minute reservations because of my father's unexpected death (stayed night prior to services). The rate offered online was excellent. I included a note about the reason for our stay in case there was an added bereavement rate (also noted my fiancé is military, though told at check-in the gov't rate would not be better than our quote). We were upgraded at check-in to a suite which was a lovely touch and helped add physical comfort during a draining time. Bed was comfortable (fiancé would give it a stellar review). Enjoyed the dual-showerhead with the rain option. Appreciated refrigerator. Did not use office features of the room (including printer...never seen one in a room before), but appreciated availability.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Cheryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, November 20, 2013
Dear Valued Guest,

On behalf of all of the "Eden Resort Team", we are very sorry for the loss of your father, and you and your family are in our thoughts and prayers. Please accept our sympathy and heartfelt condolences. We were honored to be able to provide some comfort and solice to you on your recent stay at the Best Western Premier Eden Resort and Suites. We appreciate what your fiance' does on behalf of our Country and thank him for his service!

We hope that you will stay with us again the next time you're visiting home. Wishing you and your family a blessed Holiday Season.

Kind Regards,
Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (789)
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English first
hazlet, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2013

great hotel for the summer but prices seem to have climbed in the past year since word got out. the inside pool is nice but very slippery and they literally kick you out at 10 pm. this isnt such a good thing in the winter when there is nothing to do but the pool. staff is great and very helpful. but the significant increase in price will make me not stay here anymore if I can find a better deal.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Nicole V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, November 19, 2013
Dear Valued Guest,

It was our pleasure to welcome you to the Best Western Premier Eden Resort and Suites for a beautiful Fall weekend.

Your wonderful feedback is genuinely appreciated and thank you for taking the time to share your "Eden Resort" experience. Our Eden Pool Team will appreciate your kind acknowledgement, and they are happy to assist any concern. Our 10:00 p.m. closing rule is just our way of being considerate of noise to other guests and families staying arournd the pool area.

I do hope we have the opportunity and pleasure of welcoming you back again in the not-to- distant future. Please refer to our Eden Resort website for upcoming seasonal specials and features that may be of great value to you and your family.

Wishing you and yours a blessed and happy Thanksgiving.

Kind Regards,
Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania, Usa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2013

We stay at this hotel frequently when we visit our son in college in the town. We stayed at others when rooms all sold out, but now know to book early. This is a beautiful clean place, the pools both indoor and out make you feel like you are in a tropical resort. Great for the whole family at affordable price.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 1CMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown Square, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2013

This hotel was perfect for 6 women in 1 room. We were lucky enough to check in early, drop our bags and shop all day. Came back and went to Garfield's, they hotel restaurant. Food was fantastic, service was great and it was a short walk back to the room. We stopped by the beautiful indoor pool. Most hotels would have 1-2 people in the pool if any. There were 15-20 people in the large, warm pool. The beds were very comfortable. Wi-Fi was easy to access. Just a great all around experience.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurel, Maryland, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 13, 2013

When we come to Lancaster we have learned our lesson and stay at the Eden Resort. Nothing comes close to the level of service for the price that you get at the Eden. This trip we were actually able to enjoy the hot tub and indoor pool, a luxury we don't usually get to enjoy during our other trips to Lancaster. Everything was clean in the fitness center and the pool/hot tub were perfect. We had the breakfast buffet, which was included in our PA Dutch Package. It wasn't the Champaign Brunch on Sunday's provided at the Eden, but it definitely hit the spot before hitting the outlets. Once again the Eden Resort proves why it is the number 1 hotel in Lancaster. I'm already looking forward to our next stay in March which I've already booked.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, November 21, 2013
Dear Valued Guest,

Welcome back on behalf of all the Best Western Premier Eden Resort and Suites Ambassadors, and thank you for taking the time to share your recent Trip Advisor review. We genuinely appreciate your kind comments and are delighted that your stay was truly indicative of the Eden Resort. It is our honor to create personalized experiences that reach beyond expectation. It's great to say welcome back again, and we look forward to seeing you in March. Thank you most of all for being our guest and sharing the "premier life" with us.

From our family to yours-- wishing you a blessed and happy Thanksgiving / Holiday season!

Kind Regards,
Mark Clossey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lANCASTER, PENNA, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 13, 2013

This is a wonderful hotel especially since they take pets. It is clean and convenient- I stayed in the villas and had superb service. I really enjoy the Eden since I have stayed there in the past. They have great food, restautants, and an exceptional staff.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Marianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, November 19, 2013
Dear Valued Guest,

It truly was our pleasure to welcome you to the Best Western Premier Eden Resort and Suites located in the heart of Lancaster County. We are delighted you enjoyed your "leisure weekend" and could bring your special pet with you to enjoy one of our "pet friendly" villas. Your wonderful feedback is genuinely appreciated and thank you sincerely for taking the time to share your Eden Resort experience with other guests.

I do hope that we will have the opportunity and pleasure of welcoming you back again for another stay. In the meantime we will continue to strive and improve our quality and services, promising to deliver a wonderful stay at a great value.

On Thanksgiving Day, we acknowledge our special blessings. Wishing you and your family a blessed and happy Thanksgiving Season.

Kind Regards,
Mark Clossey,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 12, 2013

We just spent 2 nights in a 2 room King Suite. We reviewed lots of reviews on TripAdvisor before choosing Eden Resort. So glad we did. The room was ready when we checked in, and after a long drive 3 hours drive that was very nice. Front desk staff were very pleasant and helpful. Sorry I can't remember their names but all 3 behind the desk were great the morning of 11/1/13. The room we requested was what we got. We overlooked the Villas in the back and had a balcony, which we really didn't use as it was a bit chilly and windy this past weekend. but loved having the view. The room was spotless. The maids were on the floor doing other rooms, so I peaked into other style rooms, they are all so nice. the pictures don't do them justice. I think if we go back we would get the 2 room King suite again but one with a regular bed in the parlor in addition to the pull out couch. While the pullout was OK, it still is a pullout and you can't make them comfortable, but we knew this going in. I would suggest the hotel have a supply of memory forms available for this purpose. It would make a big difference. the king size bed in the back room was very cozy.

Hotel location was just fine for us as we drove down Route 30 to Bird in Hand and Strasburg and drove into Lancaster one night. To have this kind of luxury only a short drive from the area Amish and attractions in really nice. Yes, it right next to the highway and you hear the roar but I didn't hear it in room 347 unless we had the balcony open.

There was a wedding going on and several parties but the hotel handled them all seamlessly. Found parking by entrance B each and every time we returned back to hotel. As crowded as hotel was parking seemed ok.

We used the pool and Jacuzzi one night. It was nice and relaxing. They had pool towels there, which is nice. Pool area inside is very unique, glad we tried it. Staff there was great and kept pool area clean. Kids were a bit rowdy but they are kids and you can't control them all.

Would definitely stay here again in the nicer weather just so we could use all the resort has to offer. The outside pool looks great, the courtyard with the ping pong table and games looks great.

Also to have Sheetz gas station just next store to hotel was convenient.

Don't miss Bird In Hand Bakery and we also ate a Klinks Inn in Kettle Kitchen Village.

Not having been to Lancaster in a very long time, it was shocking to see how modern most of it is along the major highways, but you can still find quiet Amish neighbors if you drive the back roads.

Lots to do in this area. While we did see other hotels and b&b's that looked quaint I'd be afraid to try them knowing we would be 100% at Eden Resort. We'll be back

Room Tip: If you are a light sleeper I'd stay away from the highway side of the hotel.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Resort and Suites, BW Premier Collection

Property: Eden Resort and Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lancaster
#1 Family Hotel in Lancaster
#1 Business Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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