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“Great for kids. For others, not so much.”

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Eden Resort and Suites, BW Premier Collection
Ranked #1 of 39 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Monroe, New Jersey
Level 6 Contributor
111 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great for kids. For others, not so much.”
Reviewed August 5, 2013

We had an OK stay at the Best Western Eden Resort. It's a very nice property in a good location. The restaurants are great, especially Arthur's. Lots of good reasons to stay there. Keep in mind, it attracts lots of families with young kids. That's good and bad. It's popular. But, while we were trying to sleep, there were kids running out of control, shouting in the hallways. I know I cannot blame the hotel for that. But, there were a lot of out of control children when we were there. Also disappointing: it took us about 40 minutes to get into our room after we checked in. The first card key did not work. I walked back to the desk, where they recoded the card key. Back at the room, the recoded card key still did not work. I walked back to the front desk. They sent someone to the room with me. He could not get in, so he called maintenance. The maintenance guy took our lock apart, adjusted it and got us into the room. Not a good first impression. Would I go back there? Probably not.

Room Tip: We overlooked the courtyard. Beautiful, but there was a wedding reception going on in the courtyard...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Capebum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,733 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (811)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2013

My husband and I stayed the night at the Eden for a quick get-away. We found our King suite to be beautiful, clean and well equipped. It is definitely a resort for families so if you are hoping for a relaxing time without kids, it probably isn't the best choice. The pools were very crowded, both dinner and breakfast had kids everywhere and hallways were very noisy. We were very impressed with the friendliness of the housekeeping staff in the morning as they were cleaning rooms, however, we could not say the same for the restaurant staff. Breakfast was also very pricey with oatmeal, omelette, home fries and hot chocolate costing $20. We were surprised that the server brought a cup of hot water and a packet of hot chocolate and the price was still $2.60. Also, we called a 9:00pm for a pillow and blanket, waited two hours and called again, waited 1/2 hour and called a third time and finally the items arrived. For the price we paid we should have stayed at a smaller hotel that wasn't geared almost exclusively to kids.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank innkeeper97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, August 10, 2013
Dear Valued Guest,

Thank you for taking a moment to share your comments regarding your recent experience with us at the Best Western Premier Eden Resort and Suites. Your comments regarding our well-appointed guest rooms and friendly associates are a tribute to our team members who are genuinely interested in our guests' expectations.

We do apologize for the uncharacteristic length of time required to fulfill your request for additional amenities, as well as the less than perfect breafast experience in Arthur's Terrace. It is our goal to provide exceptional service to all our guests, which includes promtly responding to all our guest requests within 15 minutes. We apologize once more that our team unexpectedly fell short on this occasion. We truly value our guests' opinions as it is through their observations, and remarks that we will continue to improve the Eden Resort. We look forward to having an opportunity to welcome you back during future travels to Lancaster County Pennsylvania.

Best wishes and safe travels.

Mark Clossey,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 5, 2013

Lovely spacious suite; well worth the cost. conveniently located. Work out center just o.k., but very nice swimming pools. Well maintained. Only problem is the TV reception. Perhaps we should have called, but by the time we discovered it, we thought it too late to bother anyone.

  • Stayed June 2013, traveled as a couple
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Helpful?
Thank algedneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Marlboro,, United States
1 review
Reviewed August 5, 2013

My family and I truly enjoyed our stay at Eden Resort!!! This is actually our 2nd time staying there this year and I'm already working setting up another visit. The room was beautifully decorated, the outdoor pool had a tropical setting with lush landscaping with activities to keep the kids happy/busy (playground, splash park, shuffle board, basketball, bocce ball, pool and putting green). I've recommended it to several of my colleagues and plan to return for a girls getaway to hit the shopping outlets which are just 10 minutes down the road and end it with the Sunday Brunch at the hotel.

  • Stayed July 2013, traveled with family
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Review collected in partnership with Best Western

Helpful?
Thank Tasha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, August 6, 2013
Dear Valued Guest,

Thank you for your wonderful feedback! I was delighted to read how much you enjoyed your recent stay with us. On behalf of the entire "Eden Resort Team", we are so glad you could experience the Best Western Premier Eden Resort and Suites, and our commitment to providing unrivaled and personalized service that raises the bar in luxury hotels in our region. Each Eden Resort Ambassador strives to provide superior customer care, while leaving a lasting impression that is truly special.

Thank you most of all for choosing the Eden Resort, and your decision to stay with us again! We appreciate your recommendation to friends and colleages as well. We are honored to be - "your home away from home".

Best wishes and safe travels to you and your family.

Kind Regards,

Mark Clossey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithtown, United States
1 review
Reviewed August 5, 2013

had to send the food back . One cheeseburger was raw and the other was so over cooked it was uneatable. Other food was not served at the same time and when it was served it was approximately 20 minutes later .i t was just a hotdog. unacceptable for a family orientated hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Nicholas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syosset, New York
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed August 5, 2013

Stayed here with 3 small children. Good setup with indoor and outdoor pool (both heated) with ability to order poolside food and drinks (awesome). Reasonable prices for a one-bedroom suite with lots of amenities and about 15 minutes from Dutch Wonderland. Would stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank desiwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, United States
1 review
Reviewed August 5, 2013

We came for a family reunion. In our villa there was about 8-10 people and it fit everyone comfortably. The villa was very clean and spacious. I liked that the pools stay open later than most hotels. The outdoor pool is gorgeous and great for kids. I would recommend this hotel to all of my friends with families.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Emily R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Resort and Suites, BW Premier Collection

Property: Eden Resort and Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lancaster
#1 Family Hotel in Lancaster
#1 Business Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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