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“We Keep Going Back to Eden”

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Eden Resort and Suites, BW Premier Collection
Ranked #1 of 39 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Neptune, New Jersey
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“We Keep Going Back to Eden”
Reviewed May 20, 2013

It feels like you are staying with family when you stay at the Eden. They go out of their way to make you happy.We had a family birthday party in York so we stayed at the Eden for the forth time. It keeps getting better.
The staff rearanged the rooms so we can have our usual room by the pool. Thank you.
First class all the way. If anyone stays on Saturday nite you cannot miss the Sunday Brunch.
The best I ever had. We are now planning a family stay at the Eden for the summer.

Room Tip: Call a month in advance because all the good rooms fill up fast.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike34940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, May 24, 2013
Dear Valued Guest,

Thank you for choosing the Eden Resort as your preferred hotel when your travels bring you back to Lancaster County, Pennsylvania for business or pleasure! We are glad you could enjoy and celebrate with your family during this visit, and we are honored to have you part of our Eden extended family. We look forward to welcoming you back again and again. It truly is our pleasure to exceed your expectations in quality and service and most importantly "feel right at home".

If you or any of your family members were - or are currently in the Military, "Thank You" for your service and sacrifices for our Country. Have a safe and happy "Memorial Day" holiday.

Best wishes and safe travels to you and your family.

Sincerely,

Mark Clossey, GM
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  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (803)
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English first
spring hill, ks
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2013

I have stayed at the Eden Resort a couple times now for business. This is the best resort that I have stayed at. The resort is very clean and appealing. The staff is friendly and respectful. The food is also good. You don't have to leave the resort - everything is there!

Room Tip: I've stayed in the rooms that are not pool side rooms and they quiet and have good views
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brandy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, Pennsylvania
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed May 20, 2013

Checked in for a quick get away with my husband. Spent a lovely day touring and were greeted by a lovely young girl at check-in. Quick and painless and directed to our room without issue.

Stayed in a villa and WOW! Beautiful. Room is very large, immaculately clean and all the bells and whistles. Full kitchen, fireplace, balcony! Having worked in the industry for many many years I know what to look for and this room had everything covered. One of the only hotel rooms I have ever stayed in that I was comfortable walking around bare foot!

My only negative comment regarding the room was the traffic noise from the highway. Unfortunately it made sitting on the balcony rather unpleasant

We had chosen to stay and eat at Garfield's based on the many positive comments. However, it was one of the most diappointing meals we have had in a very long time. Steaks were not cooked as ordered, mashed potatoes were microwaved to the point of being like paste and the vegetables were so dried out the carrots were white. Based on the poor quality of the food for dinner we skipped the brunch Sunday morning.

The resort grounds were very nice and while the weather was not co-operative I could certainly see how lovely everything would be in the warmer weather.

We would certainly stay at Eden again, but would recommend an overhaul to the kitchen staff.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OBXBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 16, 2013 via mobile

Came for a mid week getaway from Philadelphia. The room was gorgeous, poolside, and cozy. Two double queens, microwave, refrigerator and huge televison. We only stayed one night and had the best time. Quick effortless check in. Parked close to our room. Swam in the heated indoor pool with a quick dip in the sauna. Delicious meal at Garfields restaurant. Then some quality time in our room. Woke up feeling refreshed and enjoyed a late breakfast buffet.
Excellent excellent excellent.
We wish that we would've stayed longer.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HisBrownee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, May 17, 2013
Dear Valued Guest,

Thank you for your recent stay at the Best Western Premier Eden Resort and Suites and sharing such a great review. It was indeed a pleasure to have you as our guest.

I am glad you enjoyed your stay with us, and that you were able to enjoy many of our Eden Resort amenities. I will make sure to share all of your wonderful comments with the entire Eden Resort Team.

We look forward to having you back again soon! Best wishes and safe travels.

Sincerely,

Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leonardtown, Maryland
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 16, 2013

Cocoa visited with his mom and dad for our spring vacation. We really enjoyed our stay as always. The suite was clean and met our expectations for Eden. We want to thank Anita, Sue and Melissa again for their great service and help. We also are so very pleased with how everyone there showed great attention to detail. Of course Cocoa truely loves coming to Eden and eveyone just goes out of their way with their affection for him. We want to thank Mark for taking time to chat and TY for showing your appreciation. The meals we had were very good. Eden is one of the best kept hotels we have visited, the appearance is truely fantastic.We enjoyed sitting in the loby by the fire place in the evenings sharing Cocoa with all.

Room Tip: Always make reservations early. Get a room away from Rt-30.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, May 17, 2013
Dear Valued Guest,

Thank you for your recent stay at the Eden Resort and for taking the time to share your high lights and personal observations. We truly appreciate your comments regarding our Resort, and thank you for recognizing a few of our wonderful Eden Associates. We take great pride in the service we provide, and it is our pleasure to get to know wonderful guests like yourself and Cocoa each and every year!

We can't wait to welcome you back again on your next visit to Pennsylvania Dutch Country.

Best wishes and safe travels.

Regards,

Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, PA, USA
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 14, 2013

A first class hotel from which to enjoy our children's college graduation weekend celebration, the Eden Resort at Lancaster provided everything we needed and more.
While providing an immaculate wi-fi room, king size bed and mini lounge with couch and desk, this whole facility was expansive enough to allow us to park close to a key card protected side entrance.
It is located close to Franklin & Marshall College, downtown Lancaster, and surrounding attractions. To make this stay even better, after a busy day with family, my husband and I were able to enjoy late room service....as well as breakfast delivered to our next room the next morning. All with quite reasonable prices.
I particularly enjoyed the helpfulness of the staff at the front desk, housekeeping and the in-room dining staff.

Room Tip: Rooms located far from the front desk are not a problem. Multiple side entrances near your parked ca...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank CindyKingston_PA_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, May 19, 2013
Dear Valued Guest,

Congratulations on your children's graduation from Franklin & Marshall College, and thank you for choosing to stay with us during graduation weekend at the Best Western Premier Eden Resort and Suites. I was delighted to read how much you enjoyed your stay, and the service efforts of some of our Eden Associates. It is truly our pleasure to exceed your expectations and provide you with a memorable experience.

Best of luck to the new graduates.

Sincerely,

Mark Clossey,GM
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Westport, Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 14, 2013

Immaculate maintenance from the parking lot in. We stayed in a 2-room suite with 3 queen beds, and it was perfect--bathroom between the rooms is smart, and there's good closet space. Spotlessly clean and plenty of very nice toiletries. Breakfast is extra, but spend the $9.95 for a KILLER buffet--as in freshly sliced oranges and grapefruit, real (not powdered) scrambled eggs and even eggs Benedict. The Eden is rock-solid value.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pk_opines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review, May 20, 2013
Dear Valued Guest,

Thank you for choosing the Best Western Premier Eden Resort and Suites on your recent trip to Pennsylvania Dutch Country. I wanted to personally express my gratitude for taking time to provide details on yor recent experience for current and future guests of our resort. I was delighted to read there were many positive aspects of your stay including our guest room cleanliness and Arthur's breakfast buffet.

Thank you again for your time and feedback. We look forward to having you back again, as our guest.

Best wishes and safe travels.

Sincerely,

Mark Clossey,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eden Resort and Suites, BW Premier Collection

Property: Eden Resort and Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601 (Formerly Eden Resort and Suites, Best Western Premier Collection)
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Green Hotel in Lancaster
#1 Business Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Eden Resort and Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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