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“Just Love This Place”

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Eden Resort & Suites, BW Premier Collection
Ranked #1 of 38 Hotels in Lancaster
Certificate of Excellence
GreenLeadersBronze level
Ephrata, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Just Love This Place”
Reviewed October 10, 2012

Lets start from the beginning. Nichole Slaybaugh always makes my reservations and does a great job, she gets me the room that I enjoy staying in most of the time. Sue at the Front Desk is always kind when I check in. She, Melissa and Anita are always pleasant to everyone they come in contact with. They always have a smile on there face even when a guest is being down righ rude, they still are kind and professional. These 4 ladies at the Eden make it a great experience for me everytime I come, and thats why I continue to come back every week. Keep up the good work Ladies.......Mr. Kronk

Room Tip: Tell them what exactlly you want, and they will make sure the room you stay is great. If you say a...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, October 16, 2012
Dear Mr. Kronk,

Thank you very much for your comments dated October10, 2012. We appreciate your buisness and patronage as a regular guest. Thank you for acknowledging many of our Rooms Division Associates and Managers by name. I will certainly recognize each one of them for their hospitality efforts, hard work, and tremendous dedication.

Thank you most of all for choosing the Eden Resort and being a special guest. We look forward to seeing you on your next visit.

Sincerely,

Mark Clossey, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,510 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (781)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Baltimore
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 8, 2012

I was so impressed by my first stay a few years ago, I wanted to come back. The occasion was a birthday trip for my 77-yr old mother. We met at the hotel, drove to Winterthur/Longwood Gardens, then came back to a pool-side room where we swam and enjoyed the hot tub. My mother loved the hotel and especially, since she is an avid swimmer, the pool-side room. In the morning, we woke up, had coffee in our room, then took a morning swim before checking out and having the wonderful breakfast buffet. I was so glad the hotel kept its quality of service at the same level I remembered.

Room Tip: The pool-side rooms open from both the hallway and the pool. They are automatically locked at pool c...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BmoreExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, October 17, 2012
Daer Valued Guest,

Happy belated birthday to your Mother! I was delighted to read you enjoyed your stay.

Thank you for choosing the Best Western Premier Eden Resort and Suites, and being our guest for a second time. Best wishes to you and your Mother.

Sincerely,

Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 7, 2012

- Right next to highway but couldn't hear a single sound inside.
- Lovely decor ans colour scheme (felt relaxing), seemed new and fresh.
- Fax machine in room was just the beginning of all the little extras. They've trully thought of everything. Slippers, bath robes, large safes that can actually fit laptops in them,
- Comfortable bed, thick curtains, super clean & all fresh.
- Modern bathroom.
- Huge resort, 2 restaurants + heaps of function facilities. When we were there, it seemed like the place to be. Wedding reception, wedding shower, church retreat, business meetings...all happening at once! But as a guest you wouldn't know any of it was happening as the staff handled it all really well & it was all quiet.
- Convenient snack shop attached to the reception.
- Arthurs Restaurant buffet was great - decent but not overwhelming array of foods, all professionally presented. Didn't like how at breakfast that you had to tip a waiter when it was buffet. They don't put the juice or any other drinks out so a waiter has to get it for you, but that's all they did & presumed a tip.
- 10-15minutes away from Amish communities of Intercourse, Plain & Fancy etc.
- Would definitely recommend.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snelsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 6, 2012 via mobile

Best western has gone Hilton. This hotel is a 5 star hotel. Half the rooms are suites Suites are beautiful. Furniture was new . Awesome beds and extremely clean. Staff was also very helpful with checkin and any questions I had during my stay. Thank you so much for a great stay

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abetr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2012

CLEAN!!!By far the best pet friendly hotel Ive come across...They had a treat bag and dog bowl for our dog. It was so nice.. Quiet. Even an area to walk the dog... The room was beautiful was big mirror, glass shower doors, fridge ... the bed was so comfy. Printer in the room internet... WILL STAY AGAIN! Very friendly staff!

  • Stayed October 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Farleypup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, October 15, 2012
Dear Valued Guest,

We are delighted you felt we were pet friendly. It is our pleasure to provide such amenities that allows you to travel with your pet and enjoy each others company.

Thank you for choosing the Best Western Premier Eden Resort and being our guest.

Sincerely,

Mark Clossey,GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vineland, New Jersey
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 2, 2012

Excellent resort for a couples getaway. I recommend upgrading to the two-story penthouse villa. With all of the amenities, a real bargain for the price (under $180!!)king bed, full kitchen, two lounge chairs in front of a nice-sized flat panel tv in the living room, fireplace, sanitized tv remotes (yes you read that right) jacuzzi in the bedroom, free wifi, a PRINTER in your room!, balcony, footsteps to the outdoor pool. My wife was floored by the size of the chandelier in our suite. I was floored that this was a Best Western, as the lobby, restaurants, bars, and pools (indoor and out) were beautiful. With a place like this, who cares about outlet bargain shopping?

Room Tip: It's worth it to upgrade to the villas instead of regular hotel. It's closer to the outside...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 2, 2012

The rooms and service here were great. We really loved the indoor pool and enjoyed having our own door to the pool area. The restaurant food was lackluster. Next time we stay here we'll eat elsewhere. But otherwise we were very happy with this hotel.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RJTTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review, October 15, 2012
Dear Valued Guest,

Thank you for your recent Trip Advisor comments dated October 2, 2012. We are delighted you enjoyed your stay, but disappointed you felt your meals were lackluster. I am sorry we did not meet your expectations. For your information our Manager On Duty is available twenty-four hours per day and happy to assist any concern. As well, our Executive Chef would be happy to speak to you personally when requested, and would value your comments directly.

Thank you for choosing the Best Western Premier Eden Resort and being our guest. I hope you will try our restaurants again during your next visit, as well as our award winning Champagne Sunday Brunch.

Sincerely,

Mark Clossey, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eden Resort & Suites, BW Premier Collection

Property: Eden Resort & Suites, BW Premier Collection
Address: 222 Eden Road, Lancaster, PA 17601-4216 (Formerly BEST WESTERN PREMIER Eden Resort & Suites)
Location: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lancaster
#1 Green Hotel in Lancaster
#1 Business Hotel in Lancaster
#2 Romantic Hotel in Lancaster
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Eden Resort & Suites, BW Premier Collection 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more   less 
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Also Known As:
Best Western Premier Eden Resort And Suites
Best Western Premier Eden Hotel Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western

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