We have been to Lancaster county many times with the kids. We decided to stay at this hotel for the first time because of the new outdoor pool. The outdoor pool was very nice but was too overcrowded making it not very enjoyable. We found out from one of the staff that the hotel sells pool memberships to people not staying at the resort. We were at the outdoor pool at multiple times during our stay there. When leaving the hotel one day we saw multiple people get out of there car and walk straight to the pool. There is one lifeguard who was doing a good job and was very alert but with that amount of people I think there should be at least 2 or 3. There is no lifeguard at the kiddie pools. My son was looking forward to playing on the pool table and the ping pong table at the pool but it was constantly in use and he never got a chance during our stay. There is only one ping pong table and one pool table.
Also, we had a two bedroom king studio villa and it was very clean and spacious. My only complaints about the room were that the sliding door did not open to the patio, fan in the bathroom was very loud and we could hear the a dog walking back and forth upstairs during the middle of the night.
Hotel looks very nice and is well maintained but management really needs to re-think selling pool memberships if they want families like mine to come back.
I found this on their website. Pool membership...
- Official Description (provided by the hotel):
- The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Best Western, Orbitz, Travelocity, Expedia, Hotels.com, Cancelon, Hotwire, TripOnline SA, getaroom.com and HotelQuickly so you can book your Eden Resort and Suites, BW Premier Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Premier Eden Hotel Lancaster
- Best Western Premier Eden Resort And Suites
- Best Western Lancaster
- Best Western Eden Hotel
- Lancaster Best Western