Requested and received a room on the 2nd floor overlooking the indoor pool. When we entered the room the was a very strong chlorine smell. The room was small for a "resort" and had a small balcony overlooking the indoor pool area. When I opened the door the chlorine smell and the heat were unbearable. The kids skipped the pool that night. The pool was suppose to close at 10 pm so that we could sleep. Even with the door and window closed the pool noise was loud. Wasn't till close to 10:45 that the voices, yelling and lifeguards whistle stopped. About an hour later the clanking from the cleaning crew finally stopped. Next morning the pool looked very cloudy.
Three of the pillows in our room had the pillow cases on them inside out. When I asked the front desk if they reused the cases before they washed them they said it was a "training issue"(no apology).
Definitely not a "resort". More like an old hotel with an indoor pool.
- Official Description (provided by the hotel):
- The Eden Resort & Suites is 300 contemporary appointed guest rooms and suites nestled in the heart of Lancaster County. Centrally located to Amish attractions, outlet shopping and Dutch Wonderland, our Lancaster resort boasts two award-winning restaurants and cocktail lounge. Heated outdoor and indoor pools, fitness center and much more at the Eden Resort! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz and Best Western so you can book your Eden Resort & Suites, BW Premier Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Premier Eden Resort And Suites
- Best Western Premier Eden Hotel Lancaster
- Best Western Lancaster
- Best Western Eden Hotel
- Lancaster Best Western