Our family had stayed at this location previously and had enjoyed our stay.
This time around, we found the staff somewhat unfriendly. The breakfast staff (2 ladies) seem especially cold. I greeted them as I entered the breakfast room on the 1st day and they just gave me a look and ignored me. They appeared to be "huffy puffy' as they go about doing their job. The subsequent days were not any better. On one occasion, I was getting a cup of coffee and the lady asked me to move so she can get coffee out of the drawer I was standing in front of. She couldn't wait a few seconds for me to fill my cup. I thought that was rude.
The cleaning staff also avoided my greetings. They also were careless and did not replace empty toilet paper rolls. Twice we had to go down to the front desk to ask for toilet paper.
Lastly, not everyone at the front desk was friendly either.
I would probably give this location another try in the future because it's really convenient for our family. I hope the visit in then future will go back to being a pleasant one.
- Official Description (provided by the hotel):
- The Fairfield Inn by Marriott, Lancaster is busy making arrangements to offer you the best vacation packages possible for your Spring and Summer trip to Pennsylvania Dutch & Amish Country. HERSHEY PARK, DUTCH WONDERLAND, PENNSYLVANIA RENAISSANCE FAIRE, LANDIS VALLEY MUSEUM, the STRASBURG RAILROAD, the EMERALD SPRINGS SPA and the LANCASTER BARNSTORMERS will be some of our partners creating a most enjoyable and value added experience for you and your family. Also, Shop’til you drop at one of our many outlets and antique shops or hand-craft stores such as KITCHEN KETTLE for gifts that represent our area craftsmen. Lancaster City’s artist community is making an impact on visitors with their "FIRST FRIDAY" event each month. ... more less
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- Also Known As:
- Fairfield Inn Lancaster Hotel Lancaster
- Fairfield Lancaster
- Lancaster Fairfield Inn