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Cove Haven Resort
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Reviews (2,694)
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1,589 - 1,594 of 2,694 reviews
Reviewed April 24, 2014

We have stated at this hotel for Long years. Not one, not two, but a lot twice a year during the Nascar Races at Poconos. They cancelled the package with the excuses that there were not enough couples. BS... We are a group that comes from NJ all the way to Maine. I answer to my replied to the Romance Manager at the Resort and still waiting for his answers to my email and as a business woman ideas on how to improve the quality of services. I guess the New Management is reluctant to hear good ideas from old long term guesses. Is their Loss because those 20 couples that used to stay there during the Nascar Season we are being adopted by others Resorts in the area.

  • Stayed: August 2013, traveled as a couple
    • Location
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1  Thank Nascargrandma48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Cove Haven Resort, responded to this reviewResponded April 28, 2014

Nascargrandma48, I am very sorry, but I did not receive your email. Could you resend? Please include your review and a good phone number and time to reach you.

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Reviewed April 22, 2014

Capital investment is still needed, yet we love the place for its ability to let you be a kid again. Food is good, cleopatra suites are a blast, and cleaning crews are improving. Just knock down the old buildings and replace some mirrors and your on way to opening a casino.

  • Stayed: December 2013
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Thank majer39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Cove Haven Resort, responded to this reviewResponded April 23, 2014

Thank you for your feedback, majer39.

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Reviewed April 21, 2014

Even though we could only rate in whole numbers, we would have given Coven Haven a 9/10. When we first arrived, the staff was very friendly and the service was fast, even though we arrived late. The map that they gave us was very helpful throughout our stay.

Our room was the Cove Fantasy Suite, which is a bit more expensive, but we felt such a large improvement compared to the Cove Harbour Suite. We used Groupon, which gave us a sizable discount. The room was very spacious, was a split-level, and included various amenities. These included, your own fire place (which you needed to buy artificial firewood for), a king-sized circular bed equipped with starry lighting, a heart-shaped jacuzzi, and a shower. Also, there was a small indoor heated pool and a sauna. Overall, the room had everything we could have wanted except there were a couple of areas that could have been cleaner.

Breakfasts and dinners, which are included, presented various great options. For breakfast, the food was served buffet-style, including the typical continental breakfast plus many extras. The dinners were excellent and you received 4 course meal (soup, salad, entree, and dessert). One thing is that they seat you with other couples to encourage socializing; you can ask to be seated alone, which we preferred during the dinners for privacy.

The resort itself had lots to offer. During the summer there is a big lake with water activities, but we visited during the winter so the outdoor activities were limited to snow-mobiles, and snow tubing. We enjoyed walking around instead of taking the bus that the resort provides free, and we primarily went to one of the indoor activities centers. It had billiards, mini-golf, ping-pong, ice-skating, tennis, and more. Some of the activities themselves really weren't that great, it was fun being with your partner. Most things were included free, but there were arcade games that you needed to pay for. There are other buildings that have archery, basketball courts, and more arcades. Finally, they have nightclubs and other night entertainment.

Overall, we really enjoyed our stay and I think we will be coming back in the future.

  • Stayed: March 2014, traveled as a couple
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1  Thank Lauren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Cove Haven Resort, responded to this reviewResponded April 22, 2014

Thank you for taking the time to tell us about your stay, Lauren T. We are very happy to hear you enjoyed your stay and we hope you do visit us again.

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Reviewed April 18, 2014

Recently moved to Pa from the south. 40 male 37 female. Married 19 years. Ok so dont set your expectations high and you will not be disappointed. First impression of the outside of the facilities were that the place is old and dated. The front desk area was nice. We were told we could check in at 12 however our room (Harbour Towers) was not available until 3pm. The sports facility was just a basic 9 hole putt putt golf with a bowling alley style arcade. Indoor ice skating, tennis, racquetball etc. The Lookout lounge had indoor pool and hot tub, nice billiards area with 6-8 tables, ping pong and more arcade games. It does overlook a very nice lake. The dining area and lounge/bar were very nice. Open, clean, and the food was good. Think cruise ship style with all you can eat whatever is on the menu that night. Wait staff was very professional and made sure you had anything you wanted. Soup, salad, bread, main course and dessert all included. Breakfast was buffet style but will cook you whatever you like.
The room we had was very dated. Round bed with very dated furniture and decor. The dresser was falling apart, tv/VCR??? combo??? Glass shower just off the bed with a heart shaped tub. It did have a small sitting area on the lake which was very nice (too cool to enjoy but still nice). The heating/ac unit did not have a thermostat which made things a pain. We nearly froze in the middle of the night only to get up and turn it on and get too warm. Turned it off again, too cold, back on, too hot, etc. That was the worst part of the stay. Everything else we made due with. Honest Phil was a riot for comedy night and bingo in the bar during cocktail hour. Deer feeding was a lot of fun to see. Overall we had a good time. Would we go back year after year, no. But for the experience we made the most of it and enjoyed ourselves. Dont expect much and you wont be disappointed. We worried about the room being clean and it was. We had no complaints about that in any of the places we visited. House keeping did a god job at least in the room we had. It may be worth trying back when its warmer and the pools are open. Shuttle service available at anytime to drive you around was nice. Our room was located central to everything so it was nice and we walked but the option was there.
Make the most of the experience and enjoy the person you are with. If you are expecting a 5 star quality resort you will be HIGHLY disappointed.

  • Stayed: April 2014, traveled as a couple
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2  Thank SNMHAWKES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Cove Haven Resort, responded to this reviewResponded April 21, 2014

Congratulations on 19 years of marriage! We would like to check out the suite you mentioned. Please consider emailing us at PoconoRomance@covepoconoresorts.com with the details of your stay. We appreciate your feedback and hope to see you again when the outdoor pools are open.

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Reviewed April 18, 2014

PROS:
We stayed at cove haven resort in the Garden of Eden room 107 from march 18th through March 21st. Upon check in we were given a free upgrade to this room. Staff was extremely nice and accommodated our every request. We loved the room .
HUGE CON:
4 days after leaving the resort I was diagnosed with extreme "Folliculitus" it is commonly referred to as "Hot Tub Folliculitus" caused by the Pseudomonas aeruginosa bacteria witch results in poorly maintained hot tubs or in this case..the in room pool. We tried c ontacting the manager twice and were told she was not available and would return a call to us. We still have not received that call. In otherwords. If you use the in room pool or hot tub, use it at your own risk.

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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4  Thank Theron_2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RomanceManager, Manager at Cove Haven Resort, responded to this reviewResponded April 21, 2014

I am very sorry to hear this, Theron_2014. Guest comfort and safety are priorities for us and our Housekeeping Team is trained to be extremely thorough when cleaning all the suite amenities. We will be speaking to them about your review. I am also very sorry that no one has contacted you yet. Please consider emailing me at PoconoRomance@covepoconoresorts.com with a good time and number to reach you.

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