Recently stayed here and although it wasn't horrible I felt things could have been better for the money spent. I received horrible customer service in reference to getting some towels so I then left a message for the Manager Melissa. She then called me back and said she would "take care of it!" Was that supposed to make me feel better after I waited 2 hours for towels and almost missed breakfast? I enjoyed the other staff members but to have a member of management blow you off after you just spent $700 doesn't make me want to come back. The rooms also could use upgrades and I was totally grossed out by the fact that they only use "Comet" to clean the hot tubs after I asked the cleaning people to clean te hot tub. BLEACH goes a long way and that's the only way I'm getting into a hot tub.
- Official Description (provided by the hotel):
- Cove Haven Resort is a romantic Poconos all-suite hotel. Many of our guest rooms feature whirlpools, saunas, fireplaces, and/or round king-size beds. Tennis, racquetball, and watersports are available ... more less
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- Also Known As:
- Cove Haven Hotel Lakeville
- Caesars Poconos
- Caesars Cove Haven Poconos Lakeville