Gate entrance ~ cost you $1.00 each time you enter the property, apparently this is a privately owned road and you are charged. Save your receipts from this, use them like cash at the ice cream shop in the Galleria Building.
Front Desk ~ Check in took a little bit slow, but lots of guests were arriving at the same time.
Keys ~ Totally unexpected about the keys, and shocked that management has not changed the keys to this resort. You are given regular keys to your room, the room number is printed right on them!! In this day and age, I am shocked that this is allowed in your resort. For the safety and security of your guests you really need to change this.
Rooms ~We took the elevator up to the 3rd floor and found our room. We were in a two bedroom suite in the Galleria. There are inside rooms and outside rooms. Those on the inside have no windows that look outside. Thank goodness we received one with windows. The rooms were a little dated, but for our family, they had everything we needed. Our kitchen although small, allowed us to cook and save money from going out to eat, which with a larger family can get expensive. Two bedrooms with king and queen size beds, the beds and pillows very comfortable! , in the living room there are two couches and one of them pulled out to a bed as well. Two bathrooms. In our room, someone had once drawn a picture on the mirror (graphic picture) when the mirror got steamed up, you could see the picture, and if I was management I would either replace this mirror or work much harder to remove the picture. All in all the rooms were about what we expected, yes they could use some improvements, but certainly fine to stay there.
Hallways ~ As you walk through the hallways, you can hear EVERYTHING that is going on in the rooms. In the evening we heard the snorers, babies crying, kids yelling, couples fighting etc, the walls are paper thin.
Activities ~ My family and I did a lot of activities, and had a great time with many of them; mini golf course was very fun and challenging. Staff vs Guests softball tourney was lots of fun, so many players for the guests team, but it made for a fun time. Would have been nice to see the staff mingling more with the guests rather than sitting off to one side. We played bingo, trivia, and many of the other activities in the Galleria building ~ Kuddos to Michael who did an amazing job with the activities. He remembered everyone's name, he treated everyone so good...just wanted to make sure and mention him, because he was awesome!!
Lake was very nice, my children loved the diving board, and when the life guards weren't there they had a blast. The life guards; when they were there very controlling and rude, it took the fun out of the lake. Note to life guards, allow kids to have fun! Family of ducks were fun to watch as they made there way around shore and on the beach.
Gym ~ Lots of workout equipment that you would expect to see in a gym, and it was a good variety.
Restaurants ~ Pizzaera ---good but way over priced!! Ice Cream shop very busy, understaffed, but who can resist ice cream....which was very good. We ate once at the breakfast buffet, and the food was good. Bel'lagos was a restaurant down by the lake, we went there for the all you can eat pasta night. We thought the food was very good, and the service was very good as well. They are trying to be more upscale, so the pasta choices for the all you can eat night weren't the best for children, but mine found something. Would be nice If they would offer something simple for kids. There is also a sub shop by the lake and the sandwiches were prepared right there, and they were very good.
All in all this is a nice place to stay, I won't give it 5 stars because it needs a lot of upgrades, but I also am not going to give in 1 star, because it is just average.
I covered quite a bit, but there are always things that others want to know more about and I would be more than happy to answer your questions if for you. I always like to add the following disclaimer to my posts....I look at the glass half full not half empty, I will be honest with you but you have to remember what I might think is the best, you might not think the same. Tell me what your expectations are and I will tell you if I 'think'' it will be a good match.
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- Also Known As:
- Split Rock Resort And Golf Club
- Split Rock Resort & Golf Club Hotel Lake Harmony
- Hotel At Split Rock
- Split Rock Hotel
- Resort At Split Rock
- The Resort At Split Rock
- Split Rock Pa
- Split Rock Resort Pa
- Split Rock Lake Harmony