The lack of customer service and management concern for the customer's satisfaction is outrageous here. I had to change my room (which originally had a decent view of the pool to ne that looks out on the parking lot) because obnoxious guests checked in and stayed up until 1 a.m. banging around and running in the halls. I called the front desk, and they sent someone up, but obviously there was no follow up or further action taken. Additionally, the restaurant was randomly closed during their advertised lunch hours the first day we checked in, and room service was unavailable. The front desk staff told me that "sometimes they were open and sometimes they weren't." That is certainly convenient for guests, isn't it? I booked through a travel site and thought I got a good rate, but when I checked in, they told me the rooms were actually about $30 cheaper, and if I would have called, I could have gotten that rate, but didn't do anything to actually match it or comp us at all. The front desk, bar and restaurant staff all seem apathetic and uniformed about what is actually happening here. They most certainly do not seem concerned about the guest experience, and at the rates being charged, that is appalling. It's like management just left and the children are running the store. I have had the worst experience here and will not recommend this place to anyone.
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- Also Known As:
- Holiday Inn Lansdale Hotel Kulpsville
- Best Western Kulpsville
- Kulpsville Best Western