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Hyatt House Philadelphia/King of Prussia
Ranked #1 of 16 Hotels in King of Prussia
Certificate of Excellence
GreenLeadersSilver level
Milton, pa
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Best around!”
5 of 5 bubbles Reviewed March 9, 2014

We love this hotel! This was our second stay, and it was as good as the first! We like the free breakfast, which has so many choices and includes hot food. The rooms are so comfortable. They feel larger than a normal hotel room. You feel like your in a little apartment. They put us in a room that was right off of the elevator, so in the mornings it was hard to sleep in with everyone right outside the door talking, but slept well through the night. The location is so convenient to the mall and also to hop on 76 to head right into Philly. This is our favorite place to stay!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristy_Burns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review, March 11, 2014
Dear Kristy_Burns,

Thank you for staying with us again! Exceeding our guest's expectations is what we strive for, and I am happy to hear that you has such and enjoyable stay. We look forward to welcoming you back to the HYATT house soon.

Sincerely, General Manager - HYATT house King of Prussia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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742 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Amesbury, Massachusetts
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed March 9, 2014 via mobile

Rooms are brand new, clean, and spacious. Most have a granite/stainless kitchenette and full fridge - perfect if you are on the road all the time and get sick of eating out. The hotel is right behind the King of Prussia mall - walking distance - which pretty much has any store you'd ever need. It is also right across the parking lot from The Capital Grill and Joe's Crab Shack. But what really makes this place great is the staff. They are amazing!!! During a recent snowstorm every single restaurant in town was closed, and this hotel is not set up to be a full service restaurant - more like a Courtyard Marriott cafe. The hotel manager and bartenders (one was 8 months pregnant) worked the kitchen and bar like nothing I have ever seen. Many employees could not make it to the hotel, so these women went above and beyond to feed and service a massive crowd of hungry, stranded hotel guests. Medina at the bar is a gem, but the whole operation is pretty darn excellent.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nurns28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review, March 10, 2014
Dear nurns28,

Thank you for taking the time to share your experience with us. I am glad to hear that our amenities and especially our staff exceeded your expectations. I will be certain to share your comments with the entire team here at the HYATT house. We hope to have the opportunity to serve you again the next time your travels take you the King of Prussia area.

Sincerely, General Manager - HYATT house King of Prussia
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maryland
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed February 25, 2014 via mobile

We stayed here for my daughters tournament and the hotel was beautiful. We ate dinner there which was just so so but the bartender told us his honest opinion. The problem came in when all night the people above us was super loud. We had to call 3 times. They did apologize and gave us hyatt points

Stayed February 2014
Helpful?
Thank tinyrucat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review, February 27, 2014
Dear tinyrucat,

Thank you for taking the time to share your feedback in regards to your recent experience at the HYATT house in King of Prussia. I am glad that you enjoyed your overall experience, even in spite of the loud guests. We certainly look forward to welcoming you back soon!

Sincerely, General Manager - HYATT house King of Prussia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hauppauge, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed February 21, 2014 via mobile

I understand that hotels change sheets less often in an effort to save money and sell this as a "green" environmental concern. That is fine but what would you think of a hotel that does not change sheets in between guests? Disgusting. I was shocked to pull back my blanket and see a human discharge stain freshly left on the sheets. When I went down to the front desk they called the housekeeper. She stated that she "checked" those sheets! Is "checking" the sheets in between guests the standard! Housekeeping staff here does a lousy job overall. Gross. Not clean at all.

Stayed February 2014, traveled with family
Helpful?
1 Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review, February 24, 2014
Dear Joe C,

Thank you for your feedback and taking the time to post your comments.

I reviewed your comments regarding your stay with us at the HYATT house. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the housekeeping issue regarding the linens. I have personally met with our Executive Housekeeper to address this issue.

Thank you again for the comments, which will help us in our ongoing efforts to improve our service. We hope that you give us another chance in the future. I would be happy to assist with your reservations so that we can exceed your expectations.

Sincerely, General Manager - HYATT house King of Prussia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed February 17, 2014

I was there at the end of the storm and outages. We were traveling with a sports team and the hotels in the area was packed. While we had a good experience, the staff had a hard time getting the rooms turned in the expected times. Check in is at 3PM and we had a few rooms not available until after 5PM. Irritating but not fatal. The remainder of the stay went well. Rooms clean and breakfast well done. I would try it again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melizondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review, February 18, 2014
Dear Melizondo,

Thank you for being our guest at the HYATT house King of Prussia, we sincerely appreciate your feedback. Rest assured that I will share your comments with the Housekeeping Department as we take all comments seriously and share them with our staff to assist in resolving issues. Again, thank you for your comments and I look forward to having you back to King of Prussia.

Sincerely, General Manager - HYATT house King of Prussia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freeport, Illinois
Level Contributor
154 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed February 12, 2014

Nice rooms, good breakfast, great front desk people. The shuttle to the mall is a nice convenience. The housekeeping staff do a good job and are very nice to work with. I spent a lot of time in my room working and they still managed to clean around me. I will stay here if I return to the area.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review, February 13, 2014
Dear Kim S,

Thank you for your positive review of our hotel. We are very happy to know your enjoyed your time at the HYATT house. I will be certain to share your kind words with our team and we look forward to welcoming you back soon!

Sincerely, General Manager - HYATT house King of Prussia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, TX
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

This is a new Hyatt House - clean and modern. The rooms are quite comfortable with kitchens, perfect for a long or recurring stay. I stayed here for 4 weeks in January 2014 and was not disappointed. The only issue I experienced was very slow Internet access in the late afternoons and evenings. The breakfast is the morning is good with a made-to-order omelet station and decent coffee. The workout room has a few machines and free weights, and the indoor pool and hot tub is a welcome break and chance to warm up during the winter, and it even has a pool table in the lobby area. I didn't take advantage of it, but there were fire pits strategically placed outside which would make a good hangout spot in the evenings too.

I stayed on both sides of the hotel, one facing the mall, the other facing the expressway and didn't notice the noise from the expressway. The rooms are mostly quiet, but I think the 4th floor is the quietest based on reports from a colleague.

Kudos to the staff. I was here one night during a snowstorm that shut down most of the rest of King of Prussia. The hotel restaurant was one of handful of places serving food in the evening, and they managed to keep an abnormally large crowd appeased (no short order given the tempers of hotel guests who thought the world was ending because of 6 inches of snow). The few staff members on duty that night did a great job of keeping the bar running, food flowing from the kitchen, and keeping everyone calm; superb job!

Room Tip: 4th floor seems to be the quietest; some of the studio rooms are "corner" rooms and have a...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhKingofPrussiaGenMg, General Manager at Hyatt House Philadelphia/King of Prussia, responded to this review, February 13, 2014
Dear Chris E,

Thank you for staying with us here in King of Prussia. I am glad that you find our location to be clean and modern, and our team to be accommodating. We work hard to exceed the expectations of our guests, and we always appreciate feedback that will assist us in increasing our service levels. Thank you so much for staying with us and we hope to see you in the near future.

Sincerely, General Manager - HYATT house King of Prussia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt House Philadelphia/King of Prussia

Property: Hyatt House Philadelphia/King of Prussia
Address: 240 Mall Blvd, King of Prussia, PA 19406-2902
Phone Number:
Location: United States > Pennsylvania > King of Prussia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in King of Prussia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt House Philadelphia/King of Prussia 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
At HYATT house(R) Philadelphia/King of Prussia we want you to feel right at home. We welcome you to our residential-inspired designed suites and keep your everyday routines flowing. You will enjoy thoughtful travel amenities like laundry and grocery service, free Wi-Fi, free Morning Spread With Omelet Bar, and a Workout Room open 24 hours. When you're going to be with us for awhile, we want you to feel like you never left home. We invite you to spread out in our suites with full kitchens and living areas. Mingle with friends or colleagues in The Commons area, take a dip in the indoor pool with whirlpool, or unwind in our beautiful courtyard with patio and firepit. If you want to sample some area activities, our House Host will familiarize you with the neighborhood. Plus, our free shuttle service will take you anywhere within a 5 mile radius. When staying with us long term, you will enjoy the convenience of our 24/7 business center with computer workstations, USB ports, Wi-Fi access, charging station and printers. Our meeting and training facilities include 3,000 square feet of versatile Gathering Rooms with state-of-the-art technology and audiovisual equipment, and four unique breakout rooms for executive training classes, lectures and seminars. ... more   less 
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