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“Service quality is declining”

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El Ranchero Mexican Restaurant
Cuisines: Mexican, Latin, Spanish
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Dinner, Lunch, Seating, Takeout, Waitstaff
Kennett Square, Pennsylvania
Level Contributor
19 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Service quality is declining”
Reviewed May 7, 2013

Even with an abundance of empty tables, our party was continuously waiting for service. Drink refills, food delivery and even silverware arrived sporadically in what seemed to be a trend consistent at surrounding tables as well. Food was average to good but with so many other quality Mexican options in the Kennett Square area, I'll likely choose another venue in the future.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KnoxRents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Visitor rating
    4
    9
    3
    3
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Fort Mitchell, Alabama
Level Contributor
234 reviews
163 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“Best Mexican in Philly Area”
Reviewed March 29, 2013

We have been so disappointed with the mexican offerings in the main line west of philly that we went by this place a number of times without bothering to stop in. Our Loss!! This is the most authentic mexican food in the area. Any time we have been there a large percentage of the customers have been Latin so you know it is authentic. Beware, it does have real spice. They will tone it down if you ask. They have dishes that we have only seen out west and each that we have tried is excellent. Service is very good as are the free chips and salsas. It is a BYOB so get a cooler of margaritas and head on down to Kennett Square for a spicy tasty meal that will have you coming back time after time.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank bigchet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chadds Ford, Pennsylvania
1 review
“downhill skiing”
Reviewed February 22, 2013

This place is going downhill quick. The are losing customers and trying to keep cost in line by cutting corners. It was good 6 months ago but I dont see myself going back.

Visited February 2013
Helpful?
Thank Fran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
27 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Great food and nice atmosphere”
Reviewed January 13, 2013

We ate dinner here and were pleasantly surprised about the warm and welcoming atmosphere of El Ranchero. The restaurant had a nice crowd, and the food was excellent. The only reason it wasn't rated a five is that the service is somewhat slow in getting drink refills and taking orders. The flour tortillas are clearly homemade and fabulous! The fried ice cream dessert is huge and incredible. We will definitely return!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank pava1913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
75 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Real Mexican Food”
Reviewed November 26, 2012

This is a real Mexican restaurant, complete with plenty of Mexicans so it must be authentic. The food was good and the service quick. Not expensive. I would definitely go back.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bob-WorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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