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“Hello, you know I can hear you!” 3 of 5 bubbles
Review of Hilton Garden Inn Kennett Square

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Hilton Garden Inn Kennett Square
Ranked #1 of 2 Hotels in Kennett Square
Certificate of Excellence
Nottingham, Maryland
Level Contributor
143 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Hello, you know I can hear you!”
3 of 5 bubbles Reviewed September 14, 2013

Oh no! Did that really happen to you! Oh my! How distressing! I don't think there is any sound proofing in this hotel. Every conversation in the adjoining room, every family strolling down the hallway, every bed bouncing moment. At least things were quiet by 1am. Now, when I tried to make reservations the morning of my check-in, the entire Hilton website crashed. I called the hotel and they could not book a reservation either. Before the website crashed I was trying to book a room for the stated HonorsClub, AAA member-rate. When I arrived at the hotel, I was quoted an entirely different rate, higher of course. I took a room with the lowest quoted rate given by the desk clerk. I thought the rate I got was the rate the included breakfast because I pretty sure it included breakfast on-line. But no, no breakfast included. Though Hilton touts it sleep number mattresses, I am pretty sure this mattress was a dud because no matter what number you dialed, the mattress was the same.

Room Tip: Stay away from the elevators! Move directly to the end of the hall!
See more room tips
  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank FunGaw4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, November 25, 2013
Dear Guest-
We are very sorry to learn of your experience while staying with us. Please contact me for further discussion, and a satisfactory resolution on your end. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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553 reviews from our community

Traveler rating
    263
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    72
    25
    18
See reviews for
153
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Chambersburg, United States
1 review
5 of 5 bubbles Reviewed September 6, 2013

The hotel update the lobby décor, which is beautiful. They added a bar, a restaurant for dinner now, breakfast is always delicious, my husband always has the Hilton bacon as he calls it. The lady at the desk always knows us when we come here. Even though its 4-5 times a year

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marlin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, November 25, 2013
Dear Guest-
We are so pleased to hear you like our brand new lobby and cafe! Our dinner restaurant offers many new and exciting choices, and we are thrilled to have Chef Pierre on board! We hope you will come back and visit soon, and we will definitely make the Hilton bacon! Thank you for sharing your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibbstown, United States
1 review
4 of 5 bubbles Reviewed September 3, 2013

Overall nice stay, room clean and comfortable. Easy check in and check out service. Afternoon staff very nice. Variety of places to eat near by and different stores for various needs. I didn't use any of the services offered at the hotel (pool, bar, fitness room). Would stay there again.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, November 4, 2013
Dear Guest-
We appreciate you sharing your experience while on business, and pleased that you found our hotel comfortable. We hope your stay was productive, and you will visit us again! Thank you for posting!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln Park, United States
1 review
5 of 5 bubbles Reviewed September 1, 2013

We were pleasantly surprised by the level of service accorded us during our brief stay. The hotel is lovely, and the breakfast was superb! Our bed was very comfortable and the internet connection in our room worked perfectly which was very important to us on this trip.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, November 4, 2013
Dear Guest-
Thank you for posting your experience while our guest. We are pleased that your visit went so well and you had a chance to take in the excellent breakfast here! Also good to hear that your bed was comfortable and the WIFI worked perfect. We thank you for visiting us, and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homosassa, United States
1 review
5 of 5 bubbles Reviewed August 25, 2013

Room was excellent, food was excellent. Got locked out when I went to smoke inthe middle of the night. Be sure to let the front desk know (if you can find him) that you are going out. Only thing I would like to see change is local taxi service or a hotel shuttle.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, November 3, 2013
Dear Guest-
Thank you for sharing your recent experience! We are glad to hear you enjoyed your room and the food here. Local taxis usually have to be prearranged so we apologize for that inconvenience, but can offer a couple of names if you return. We hope to see you back here again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
Level Contributor
9 reviews
4 of 5 bubbles Reviewed August 25, 2013

Stayed here for business, and the location was convenient for walking to restaurants and a local Walmart. The staff was friendly, and the amenities were good. The restaurant in the hotel is great for a quick bite, and the items in their "Pantry" are good for a late night snack if you need it.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, November 3, 2013
Dear Guest-
Thank you for your recent visit! We are pleased you found our location convenient and the staff helpful, and that the amenities and pantry were well received. We appreciate your feedback and hope you will visit us again - you will have to try our dinner restaurant next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed August 23, 2013

I'm used to the city and "the Hiltons" being a larger hotel, so I had a hard time not comparing. On the other hand,I guess it's good that I staff all know who you are because it is so small. I must say that this is the best hotel in the area, so no need looking around. Also, the hotel is nice and clean.

  • Stayed August 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, November 2, 2013
Dear Guest-
We are glad you tried out the Garden Inn brand which is a more "focused service" rather than full, and found your stay pleasant and the staff friendly. We hope you will visit again. Thank you for sharing your experience!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Kennett Square

Property: Hilton Garden Inn Kennett Square
Address: 815 East Baltimore Pike, Kennett Square, PA 19348-1863
Phone Number:
Location: United States > Pennsylvania > Kennett Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kennett Square
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Kennett Square 3*
Number of rooms: 92
Official Description (provided by the hotel):
Ideally located less than one mile from Longwood Gardens and minutes from other Brandywine Valley Attractions and Wineries, the hotel features 92 guest rooms, with a mix of suites, two large meeting rooms, an indoor pool and whirlpool, on-site breakfast restaurant, fitness center, sundry convenience shop and large lobby. Several restaurants are within walking distance, including an Applebee's in the parking lot. All hotel rooms feature a mini-fridge, microwave and coffee maker, self-adjusting Garden Sleep System bed, complimentary wired and wireless internet access, along with remote printing to the business center. 37" LCD HDTV in all rooms with over 100 channels to choose from. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Kennett Square Hotel Kennett Square
Hilton Kennett Square
Kennett Square Hilton Garden Inn

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