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“Great Place To Stay For A Family Vacation”

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Hilton Garden Inn Kennett Square
Ranked #1 of 2 Hotels in Kennett Square
Certificate of Excellence
Plainview, New York
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Place To Stay For A Family Vacation”
Reviewed June 8, 2011

Took the kids (12 year old triplets) to Longwood Gardens. This hotel is just up the road. Clean, quiet, comfortable. Nice sized rooms (jr suite). Great made to order breakfast. Business center allows for free access to work email. Two restaurants share the parking lot (so dinner is easy). Walmart behind and to the left of the hotel (great for snack runs). Would stay there again any time.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
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    • Service
Helpful?
Thank fzshw4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, June 15, 2011
Thank you for taking the time to post a review of your recent visit to the Hilton Garden Inn Kennett Square. We are happy your stay went well and that you were able to tour one of the Brandywine Valley's most popular attractions - Longwood Gardens! It truly is a gem to have this horticultural treasure in our backyard, and between their exhibits, gardens, outdoor concerts and classes, there's always something to do there! Thank you again for visiting us - we look forward to seeing you again!
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578 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
maryland
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 13, 2011

staff was great, but hotel leaves alot to be desired. Needs a complete make over. Old TV's , showers don't work properly, very thin walls, loud icemaker on floors. Just needs alot of work.

Stayed March 2011, traveled on business
Helpful?
3 Thank dennisf123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, March 17, 2011
Thank you for being our guest, and for your recent posting. We are sorry to learn that you encountered some problems while our guest, and do apologize for the inconvenience.

I am happy to report that we are in the midst of updating many of our rooms, and this is an ongoing commitment of the Hilton Garden Inn Kennett Square. It is nice you had a chance to get to know our terrific staff - they truly are very friendly and helpful. Thank you again for being our guest! Feel free to contact me if you would like to discuss further.
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Port Jervis, New York
2 reviews
Reviewed February 24, 2011

Convenient location near Longwood Gardens, the historic Brandywine area, and Winterthur. Clean, up-to-date, comfortable, attractive accomodations. Staff very friendly and helpful. Free wired internet access in room so you don't have to find the wi-fi. Great breakfast buffet (get the Kennett Square omelet if you like mushrooms - yum!). No restaurant but Applebees is just steps away. The all-day coffee set-up and roaring fireplace in the lobby are welcoming.

  • Stayed January 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dwscho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
3 reviews
Reviewed December 30, 2010

The front desk people at check-out on Sunday December 26 were so helpful. We had to cut our stay short due to the impending blizzard. (We got 26 inches of snow in NJ that day). We had prepaid both two nights on Hilton.com. They called Hilton for us to explain why we needed to leave and managed to get them to refund our prepaid reservation for one night. I've told everyone I've seen about the great customer service. I truly hope that it will bring you many more customers. We will definitely use Hilton in the future.

  • Stayed December 2010, traveled as a couple
    • Value
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Helpful?
Thank twofsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, January 3, 2011
Dear Guest-
Thank you for staying with us and posting your review. We are so pleased we could assist you at a difficult time and that the outcome was positive. Our Front Desk is excellent , very people and service oriented, and our entire staff does our best to provide warm hospitality while you are our guest here. We hope to see you back at the Hilton Garden Inn Kennett Square!
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Silver Spring, Maryland
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 8, 2010

We purchased the hotel's Longwood Garden package which was a good deal. The room was nice, and so was the pool area. The front desk gave us some menus for local places to eat and we had it delivered to the hotel. The information folder in the room lists some restaurants which are no longer open. The breakfast options for standard but plentiful, I was glad that I was able to bring it to my room as my daughter was still sleeping. Coupons for complimentary breakfast had been included in the folder you get at check-in that has the key. However, no one had pointed this out, so I paid for breakfast. I noticed this when I went to check out and the front desk promptly refunded the amount I had paid. I loved Longwood Gardens and plan to visit again - I will stay here again next time I come.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
Thank Luusmeitli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, October 13, 2010
Thank you for recently staying with us at the Hilton Garden Inn Kennett Square and taking advantage of the terrific Longwood Gardens package. We are so fortunate to have this Horticultural wonder in our back yard - it is an attraction that never disappoints and has something new every season! Christmas is special at Longwood with acres of dazzling lights and beautiful exhibits. Our friendly and knowledgeable staff look forward to welcoming you back and providing you, our guest, with warm hospitality!
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Chico, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 15, 2010

After leaving a nearby Marriots because of an odd smell from the air conditioning unit ( mildew?) that the manager there acknowledged had been an issue with other guests, we were so thankful for the amazingly helpful, friendly staff that we found at this Hilton Garden. They were wonderful to two weary travelers who called on very short notice - found us a room that was quiet ( mid level, back side of building), clean, well appointed (refrigerator, microwave), great bed ,made sure we had whatever we needed and thankfully it didn't have any of the smells of the other hotel. Perhaps the equipment maintenace staff here is better. We generally stay at another chain ( price and free breakfast) but this price was comparable and the breakfast was better than most and served in a pleasant space in the lobby but with lots of windows. Outstanding staff- thanks to Amelia and I think the other's name was Jane or June ( can't read my writing now!) We now will consider Hilton Gardens when we travel.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank kateyb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 29, 2010

We arrived and was warmly greeted and told our suite was ready. We had a 1 bedroom suite with the living room with another tv. We had a room close to the elevator and never heard anything from that area. The beds were nice-clean bathroom, the LR area- the chair has seen better days and the love seat had a cover over it. Found out that the fabric didn't hold up from the manufacturer. It really spoiled the room appearance. The quilts for the beds were kinda weird- have never seen such lumpy quilts before.
This was my first time in this general area for touring. The front staff were very helpful and always said hello as you came by the desk. Jenni was excellent. We did the breakfast the first morning and the chef did up excellent omelets and huge waffles. I would highly recommend the breakfasts at this motel.
There is a walmart and Applebees within walking distance. The location of the motel is great for visiting the sights of the area. We did come down from Lancaster and missed the motel coming in that way. If you come via Phil then you can't miss it. It is in the shopping center where the Walmart is located at on Rt. 1. As other people have noted the cookies are a nice touch. Would recommend motel.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janmd4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane_Cropper, Director of Sales at Hilton Garden Inn Kennett Square, responded to this review, June 1, 2010
Thank you for being our guest over the popular Memorial Day weekend! It was our pleasure to welcome you here and we are pleased you enjoyed your stay. We have done some updating of furniture in the hotel rooms, and continue with plans to refurbish a portion of the hotel each year. So glad you tried the omelets - they get your day started the right way! We hope to see you back here and will provide the same friendly hospitality.
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Additional Information about Hilton Garden Inn Kennett Square

Property: Hilton Garden Inn Kennett Square
Address: 815 East Baltimore Pike, Kennett Square, PA 19348-1863
Phone Number:
Location: United States > Pennsylvania > Kennett Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kennett Square
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Kennett Square 3*
Number of rooms: 92
Official Description (provided by the hotel):
Ideally located less than one mile from Longwood Gardens and minutes from other Brandywine Valley Attractions and Wineries, the hotel features 92 guest rooms, with a mix of suites, two large meeting rooms, an indoor pool and whirlpool, on-site breakfast restaurant, fitness center, sundry convenience shop and large lobby. Several restaurants are within walking distance, including an Applebee's in the parking lot. All hotel rooms feature a mini-fridge, microwave and coffee maker, self-adjusting Garden Sleep System bed, complimentary wired and wireless internet access, along with remote printing to the business center. 37" LCD HDTV in all rooms with over 100 channels to choose from. ... more   less 
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Also Known As:
Hilton Garden Inn Kennett Square Hotel Kennett Square
Hilton Kennett Square
Kennett Square Hilton Garden Inn

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