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“Warm welcome and a clean room” 4 of 5 bubbles
Review of Quality Inn and Suites

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Quality Inn and Suites
Ranked #5 of 7 Hotels in Johnstown
Toronto, Canada
Level Contributor
174 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Warm welcome and a clean room”
4 of 5 bubbles Reviewed September 20, 2013

The warm welcome was doubly appreciated as freshly baked cookies and yummy donuts were ready to be enjoyed. The fast check-in saw us in our room quickly and we headed across to Hoss's for an easy supper.

The next morning we found the breakfast room right next to the pool . . . very pleasant . . . and the breakfast choices were everything expected from a Comfort Inn. Hot, tasty and the coffee went down well too.

Our GPS found the address easily but it took us a while to spot the hotel as it is located behind the Sleep Inn — I think that's what it was. Walmart and a whole bunch of stores are across the street. Handy.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tony O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Quality Inn and Suites, responded to this review, September 25, 2013
Dear Tony O.,

Thank you for the kind words! Your feedback is very important to us.It helps with our continuing efforts to provide excellent sevice and a great stay to our guests.

Thank you so much for your business and we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    33
    41
    24
    9
    4
See reviews for
54
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 19, 2013

Hotel was clean, staff friendly & location convenient. I would not stay there again. The breakfast/seating area was at the entrance to the pool with a bar/room to the side. People wandered with their breakfasts looking for places to sit - the area is too small/cramped. In the evening, the seating area which is at the entrance to the pool, right off the lobby area. If the pool gets busy/crowded/noisy - it's difficult to converse.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank soundbiteroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Quality Inn and Suites, responded to this review, September 25, 2013
Thank you for taking the time to complete the online survey.

We very much appreciate and value your feedback and will share it with our team. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Joy PA
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 8, 2013 via mobile

Stayed here for two nights beautiful clean rooms . Service was excellent, beds were comfy. They have a 24 hour fitness room and a beautiful pool and hot tub ! There is a hot breakfast in the morning with waffles and eggs. Delicious :)

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bjweaver555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Quality Inn and Suites, responded to this review, September 25, 2013
Thank you for the kind words! Your feedback is so important to us and we can assure you that we will use the information to do everthing possible to creat an enjoyable experience for each of our guests. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed September 4, 2013

We stayed for 2 nights and it was not a good experience. The room was very humid and you could smell mildew and the carpet was disgusting. Turning on the a/c unit helped bit did not get rid of the smell. The bathroom was also so small that you could not have a couple get ready at the same time. Staff was friendly but the rooms were not with the price. Try somewhere else in the area!

  • Stayed August 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank amwDc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Quality Inn and Suites, responded to this review, September 25, 2013
Dear AmwDC,
Thank you for taking the time to complete our online survey regarding your recent stay at the Comfort Inn & Suites.

Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with the housekeeping and maintenance departments to ensure we handle these types of situations differently in the future.

Again, Thank you for your time and feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommadations on your next visit to Johnstown.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spotsylvania, Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 28, 2013

I had the pleasure of staying here while visiting family. Each area of the Comfort Inn that I went to was clean and neat. The quality of the staff was excellent. I believe these folks know the real meaning of hospitality! There was nobody who worked there who was other than completely competent and friendly. The breakfast was fine- basic, but more than adequate. I enjoyed it. The rooms were clean & comfortable and I had a very restful sleep in the bed. I agree with the other reviewer, the pillows are outstanding. I will be traveling a couple more times over the nest couple of months and this facility will be my first choice of places to stay. Well done!

Room Tip: The suites that face the valley are really wonderful.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, General Manager at Quality Inn and Suites, responded to this review, August 2, 2013
Dear Elizabeth,
Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
Your feed back is very important to us and we can assure you that we will use this information to do everythng possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Kathy Moravecz
General Manager
Comfort Inn & Suites
8142663678
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed July 10, 2013

I stayed in this hotel many years ago when it was sparkling clean and new. When we came back for a reunion over the Fourth of July weekend, I decided to go back to a place that we really enjoyed. We were able to check in early which was a plus. There is an indoor pool and whirlpool, which we did not use, but it was a great place for some others in our group to pass the time. There was also a bar there by the pool. The room was old and dated and there was a musty smell in the stairwell. The room did not smell fresh, but it wasn't as bad as the stairwell. I slept well and did not hear any outside noise. We breakfast bar was average and they ran out of coffee. I know the hotel was full, so they were very busy. I know you can take pets here, so that might be a good option if you need a decent hotel that accepts pets. The location was good, with restaurants and Wal-Mart nearby. For a few extra dollars you can stay at the Hampton, which I thought was much nicer.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CSCfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, Manager at Quality Inn and Suites, responded to this review, July 22, 2013
Dear CSC;

Thank you for taking the time to complete this review.

Your feedback is very important to us. On behalf of our entire team , I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience to our gusets.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 8, 2013

We came to visit family in the Westmont area. The room was a little musty smelling when we came in which is not a great first impression but was taken care of once we ran the air conditioner. The size of the room was great and I guess they had given us a handicap room because there were bars all over the shower area. The bed slept well and the people at the front desk were really pleasant. Will probably try somewhere else to see if the price for what you get is a little better but all around not a bad place to stay. Location was excellent I would say too since the mall is right across the street. I am giving it a rating of 3 mainly because of the value for the price. I feel it was priced too high for the type of hotel and service.

Room Tip: Ask to stay in 525 if you want an elevator right next to your room and the parking area. Ice machine...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy M, Manager at Quality Inn and Suites, responded to this review, July 22, 2013
Dear Andrea P.,
Thank you for taking the time to complete this review. We value all the feedback we get. It helps to let us know what we are doing right and what we can improve on.
We are currently under renewovations and look forward to soon being completed. We hope that you will give us another try on your next visit to Johnstown.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn and Suites

Property: Quality Inn and Suites
Address: 455 Theatre Dr, Johnstown, PA 15904-2842
Phone Number:
Location: United States > Pennsylvania > Johnstown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 7 Hotels in Johnstown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Nestled in the Laurel Highlands region, the Comfort Inn & Suites® hotel is less than one mile from the University of Pittsburgh at Johnstown. This Johnstown, PA hotel is minutes from the Johnstown Flood National Memorial, the Cambria County War Memorial Arena, the Pasquerilla Performing Arts Center concert hall and the Johnstown Inclined Plane, the world's steepest vehicular inclined plane.The John Murtha Johnstown-Cambria County Airport is only three miles away. The Johnstown Industrial Park is one mile from the hotel.A movie theater and a variety of restaurants and cocktail lounges are minutes away. Be sure to visit the on-site Comfort Zone lounge, featuring a wide-screen television. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Johnstown
Comfort Inn Johnstown
Johnstown Comfort Inn

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