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Heritage House Inn Bed and Breakfast
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Reviews (56)
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Reviewed February 22, 2012

We were not impressed at all. They had recently opened but...... We checked in and were shown our room. Not nice at all.. Old curtains with old A/C unit in window that overlooked back alley. Bathroom was old and dark. Location was next to an old boarded up church. Carpeting in room was old. We went to get something for dinner and did not return. Found somewhere else to stay.

  • Stayed: July 2011, traveled with family
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1  Thank joseph320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginny F, Owner at Heritage House Inn Bed and Breakfast, responded to this reviewResponded February 25, 2012

From the very first day we opened, our primary focus has always been guest satisfaction and comfort. If any guest ever comes to us with a problem or complaint, we would address it and try to resolve it immediately. It is distressing that you would post a review that is completely contrary to fact, particularly since you never actually spent the night at our inn and by your own admission, were actually only on the premises for about15 minutes. I would like to respond to the best of my ability.

You booked your room in June, not July of 2011, during Johnstown's annual Thunder in the Valley motorcycle event. You were unhappy that I would not book a one night stay, but, as I explained in advance, our published policy of 2 night minimum applies during special events.
When you arrived, your wife expressed great distress that there would be "motorcycle people" around. She asked me "How bad will it get when the motorcycle people arrive?" I explained that they were already there and that we had a wonderful group of guests for this once a year family friendly event and that there was nothing to be alarmed about. I showed you the room and you both said that it was very pretty and completely satisfactory. You asked for dining recommendations, which I gave to you. We did not see you return from dinner, but that is not unusual as our guests come and go on their own time schedule. You did not come down for breakfast, and we held hot items for you about half an hour past the normal breakfast time, in case you were sleeping in. Around noon,we received a message on our phone recorder from your wife stating that she just did not feel comfortable staying in the town with all the motorcycles and that you had gone home. She said that the Inn was very nice, but that you and she were just not Bed and Breakfast people and did not feel comfortable sitting down to breakfast, etc. with the "motorcycle people". She said she did not expect a refund as the room had been prepared and held for you and that you would mail us back the keys, which you did about a week later.

I am confused about your description of the room. You were booked into our Irish Room which is in fact at the rear of the Inn. The curtains and air conditioning unit were brand new at the time that you checked in. The bathroom is certainly not new, but then the entire building is 122 years old, and we take great care to make sure that everything is spotlessly clean and attractive to our guests. The Inn is in a city location, so the views are not countryside, but the actual view from the Irish Room, overlooks our garden area, with a beautiful tree and a guest area with tables, grill and other amenities, enclosed by fencing and a historic old stone wall.
The "alley" you refer to is Brailllier Place, a named side street which does run behind the Inn. Behind that is a large grassy area, with a view of the mountain behind, which is quite refreshing in a city atmosphere.

Part of the historical charm of our 1890 building, comes from it's former identity as the rectory to the original Irish St. Columba Church, one of the famous ethnic Churches of Cambria City in Johnstown. The church still stands next to the Bed and Breakfast. It is no longer functioning as a church, but is soon to be repurposed as a historical Theater. At no time has it ever been abandoned or boarded up. Our guests have often remarked on the beauty of the stained glass windows next door to us.

Pictures of our rooms, including the Irish Room, where you stayed are available on our website.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2012

We checked into the Heritage House Bed & Breakfast on Thursday night January 19th through Sunday the 22nd. We were impressed right away with the rooms. The rooms were large spacious and comfortable with a lot of attention to the decorating (each room has it's own theme.) We had a large group and took all but two rooms. There were eight kids in our party and the Inn was very accomading to our needs. There are plenty of bathrooms adjacent to the rooms. The best thing about our stay had to be the breakfasts. Every morning was a new culinary treat. We had Southwestern quiche, Baked egg Fritatta, German Apple Baked Pancakes but my favorite of the weekend was Ginny's Creme Brulee French Toast. The Inn was close to many historic amenities including the incline plane, historic flood museums, hiking trails etc... Our destination on this trip was Hidden Valley Ski Resort which was about forty minutes away. We also stopped in at the Heritage Museum directly across the street from the Bed and Breakfast which was a very entertaining stop with the family. We will definitely go back and are already talking about next visit. It's refreshing to see a city like Johnstown still filled with small independent shops and restaurants and unique places to visit.

Room Tip: We stayed in the Mill Room and loved it. Other family members stayed in the Chesapeake Room, Iron Horse Room and Duck room and loved their rooms as well - each room is unique. The Irish Room was beautiful as well.
  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginny F, Owner at Heritage House Inn Bed and Breakfast, responded to this reviewResponded January 31, 2012

Thank you so much for your beautiful review. We are happy that you enjoyed some of the many attractions that Johnstown has to offer and that you chose the Heritage House Inn as your
headquarters while here. The children were a delight. We look forward to seeing you back often!
Ginny, Dennis and David Fitzpatrick

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