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“Poor experience”

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Mercure Kooindah Waters Central Coast
Ranked #1 of 1 Hotels in Wyong
Certificate of Excellence
Sydney
Level Contributor
116 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Poor experience”
2 of 5 bubbles Reviewed July 13, 2013

First the positives. Check in was quick and parking easy. The room I was allocated was a self catering unit, it was large, clean and well appointed. And now the negatives. There were 12 in our party and we arrived around 6:30 pm and made our way to the restaurant around 7. Whist the restaurant was only a third full we were told there was a 2 hr wait for dinner. Ok, we will have a bar snack, we were then told there would be a 1 hr wait. How about a bowl of chips? Still a 1 hr wait. Unfortunately no effort what's so ever made by the restaurant staff, who then chose to ignore us. Look this is one bad experience, the place looked nice, we just didn't experience the service.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel P, General Manager at Mercure Kooindah Waters Central Coast, responded to this review, September 4, 2013
Hi Mark,

I appreciate your feedback.

I was disappointed to read that you encountered service issues during your stay. So you are aware we are revisiting how we operate our food and beverage department at the hotel. With the changes we have put in place hopefully these issues will not happen again.

I appreciate your honest response as it assists in focusing on areas that are not meeting our high standards.

I do hope you give us the opportunity to provide you a memorable stay in the future.

Kind regards

Dan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Korean first
  • Any
English first
Canberra, Australia
Level Contributor
112 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

This was a good find on a business trip to the Central Coast. Staff were fantastic, rooms perfectly clean and comfy with a nice restaurant. There was an indoor pool, spa and gym. Nice grounds, with a peaceful outlook.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
7 hotel reviews
5 of 5 bubbles Reviewed June 28, 2013

This Hotel offers a freat escape for Sydneysiders, just 2 or so hours easy drive north of the City.
Friendly staff, great facilities and located with a Golf Course this is truly a restful place for a short break away.

Room Tip: Pay a little more for a Golf View Room or Appartment
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happyholidaymaker555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Kooindah Waters Central Coast

Property: Mercure Kooindah Waters Central Coast
Address: 40 Kooindah Bvd, Wyong, New South Wales 2259, Australia
Location: Australia > New South Wales > Wyong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Wyong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Kooindah Waters Central Coast 4*
Number of rooms: 83
Official Description (provided by the hotel):
Are you looking for an ideal venue for a business conference? A relaxing weekend getaway but don’t want to travel too far from Sydney or Newcastle? Or trying to find an ideal venue for your wedding? Whether for business, a function, or a private weekend getaway, you can now find all the facilities, ambiance and luxury you need, just 90 minutes north of the Sydney CBD – at Mercure Kooindah Waters Golf and Spa Resort. Stay at Kooindah waters and enjoy…• Be active. Play golf on our Ross Watson-designed, 18-hole championship standard golf course – or try our private gym or tennis courts. • Relax. Visit our endota day spa with luxurious treatment rooms or our indoor 25m lap pool, leisure pool, spa or sauna. • Indulge. Enjoy a meal at our exclusive Karinya’s Restaurant and Wine Bar overlooking the stunning golf course and wetlands. • Explore. Go wine tasting in the Hunter Valley, just a 40 minute drive, or visit the beaches of the Central Coast in under 30 minutes. Nearby Tuggerah Lake also offers serene picnic spots and a plethora of water sports with kayaks and bicycles for hire. Local National Parks boast a multitude of walking tracks, and the Yarramalong and Dooralong Valleys offer horse riding, kids’ activities, art galleries and charming villages. Accommodation OptionsMercure Kooindah Waters has a variety of Accommodation styles available to our guests from hotel rooms to spacious self-contained apartments - including standard king rooms or one, two and three bedroom self contained apartments. Most rooms offering beautiful views over the golf course with private balconies. Conferences and EventsMercure Kooindah Waters Golf and Spa Resort offer everything you need for a conference or event. There are six indoor function rooms, all with natural light and our Kooindah Ballroom boasts wetland views as well as many various outdoor areas to choose from. Weddings: Mercure Kooindah Waters offer an ideal location to celebrate your wedding and exchange vows, overlooking the glorious golf course and surrounding wetlands. The resort has all the requirements you need for your special day with ceremony and reception venues, dining, accommodation and a day spa all onsite. ... more   less 
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Also Known As:
Mercure Kooindah Waters Central Coast Hotel Wyong
Mantra Kooindah Waters Hotel

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