Staff were friendly and professional. I commend Kylee, Gabi and Renee (? - about 150cm tall, brown bob, early 20s) in the restaurant on their friendly and sincere service. As you walked around the resort, all staff acknowledged you with a smile and greeting which I thought was very nice and a change from your typical large resort.
After checking in, we noticed there was no milk for tea/coffee and no bath plug in our room. This was quickly rectified. Our room had a kingsize bed, TV, shower over a small bath, bar fridge, toaster, microwave, large double glass doors that slide open onto a native garden outlook. There are sheer as well as block-out curtains so you can have the glass doors open and enjoy the breeze and view and still have privacy.
Rooms with a golf course view looked like they were worth paying more for - come with either a small patio area or balcony and chairs and small table.
The facilities were great - hardly anyone in the pools, gym, sauna or spa and no problem booking the free tennis courts - balls and quality racquets are supplied free of charge. Loved the tranquility of my swim at 9am.
We arrived Friday lunchtime and left Sunday afternoon. You can use all the facilities on the day of check-out and there are showers and lockers available for use in the indoor pool building.
The resort facilities are open to people who live in the adjacent residential estate so at about 3pm Sunday afternoon there were quite a few families with young children in the resort pool but this was the only time we saw any kids.
The restaurant food was very average. If I were paying full price I'd be very disappointed. As an Accor Advantage Plus member we paid 1/2 price on meals.
The breakfast buffet was standard - you can order eggs to your liking. The bacon was very good quality and there was smoked salmon, croissants and small danishes, and the usual cereal, fresh fruit and yoghurt, grilled tomato, mushroom etc.
They did have a great automated Nespresso capsule coffee machine which made great coffee.
For lunch, my partner had the prawn salad - the prawns were sweet but he thought they were small, the serving size was generous for an entree. His baby lamb rump was a tad overcooked.
I ordered the spaghetti with mushroom cooked in a paper parcel. It came with a garden salad. I thought the portion size for a mains was rather small and actually questioned the waitress if I had been given an entree by mistake.
For mains we tried the Scotch fillet - I ordered rare guessing it would be a tad overcooked - it was closer to medium rare which is what I actually wanted. The steak itself was delicious, as was the fresh roast beetroot and artichoke chips. The Paris mashed potato ordered as a side was fluffy and rich. Pork belly was also slightly overcooked but the crackling was crispy.
Chicken breast supreme was cooked well if somewhat lacking in flavour. It was described as being served with smoked speck but it looked more like diced ham. I am used to speck being served as wafer thin slices.
The soup of the day was sweet potato and pumpkin - it was very oily - there was a thick layer of olive oil - it tasted like puree sweet potato and pumpkin drizzled with olive oil - not very pleasant.
Overall the food was acceptable but at the prices charged I think you'd enjoy better food at one of the many restaurants at the local Westfields Tuggerah about 10 min drive away.
The restaurant is not particularly atmospheric - it feels like an upmarket RSL bistro.
Things that need to be fixed:
a) the clock above the indoor lap pool doesn't work.
b) Get rid of the canned music that is piped to the balcony outside the restaurant. This is a gorgeous shady spot to have breakfast, a drink or cocktail but the magnificent view of the golf course, trees and water ponds is ruined by being subject to elevator music.
c) restaurant food needs work
d) get some more shade umbrellas by the pool - there are about 12 sun lounges but only 2 umbrellas which can shade 4 lounges. There's no other shade by the resort pool unless you move and sit under the shade cloth over the playground.
Not fixing the clock and providing more umbrellas just looks like they don't bother maintaining the resort. There was one umbrella base by the pool missing its umbrella
Would be a great place to take kids as there is a small fenced shaded playground next to the pool, a large grassy area to run around on next to the resort pool, free electric BBQs next to the pool area and the resort pool has a shallow toddlers wading pool.
Overall, a quite pleasant weekend getaway if you are looking for a quiet retreat.
I'd stay here again but would probably arrange to have some meals else where.
- Official Description (provided by the hotel):
- Are you looking for an ideal venue for a business conference? A relaxing weekend getaway but don’t want to travel too far from Sydney or Newcastle? Or trying to find an ideal venue for your wedding? Whether for business, a function, or a private weekend getaway, you can now find all the facilities, ambiance and luxury you need, just 90 minutes north of the Sydney CBD – at Mercure Kooindah Waters Golf and Spa Resort. Stay at Kooindah waters and enjoy…• Be active. Play golf on our Ross Watson-designed, 18-hole championship standard golf course – or try our private gym or tennis courts. • Relax. Visit our endota day spa with luxurious treatment rooms or our indoor 25m lap pool, leisure pool, spa or sauna. • Indulge. Enjoy a meal at our exclusive Karinya’s Restaurant and Wine Bar overlooking the stunning golf course and wetlands. • Explore. Go wine tasting in the Hunter Valley, just a 40 minute drive, or visit the beaches of the Central Coast in under 30 minutes. Nearby Tuggerah Lake also offers serene picnic spots and a plethora of water sports with kayaks and bicycles for hire. Local National Parks boast a multitude of walking tracks, and the Yarramalong and Dooralong Valleys offer horse riding, kids’ activities, art galleries and charming villages. Accommodation OptionsMercure Kooindah Waters has a variety of Accommodation styles available to our guests from hotel rooms to spacious self-contained apartments - including standard king rooms or one, two and three bedroom self contained apartments. Most rooms offering beautiful views over the golf course with private balconies. Conferences and EventsMercure Kooindah Waters Golf and Spa Resort offer everything you need for a conference or event. There are six indoor function rooms, all with natural light and our Kooindah Ballroom boasts wetland views as well as many various outdoor areas to choose from. Weddings: Mercure Kooindah Waters offer an ideal location to celebrate your wedding and exchange vows, overlooking the glorious golf course and surrounding wetlands. The resort has all the requirements you need for your special day with ceremony and reception venues, dining, accommodation and a day spa all onsite. ... more less
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- Also Known As:
- Mercure Kooindah Waters Central Coast Hotel Wyong
- Mantra Kooindah Waters Hotel