We stayed here for a long weekend getaway. Our first day there, I noticed some hairs stuck to the bathroom wall, as well as the fact that the walls were very dirty( as if nobody had wiped the walls down in a while). I brought this to the attention of the girls at the front desk, who were very apologetic. They told me the issue would be handled. We arrived back that night, still dirty. I again spoke to the girls, as well as the head housekeeper, who assured me she would do it herself. The walls still had hair on them. I asked one lat time, this time showing a housekeeper the hair. Only 1 of the 4 dirty walls with hair on them was cleaned. I finally did it myself. Our extra room blanket had something dried and crusty on it, and a burned out light bulb in our room was not replaced the entire 4 days we were there. We put a call in to the manager when we were staying there, only to get voicemail. Our voicemail was not returned until I reviewed our stay in response to an email generated from the hotel. Only then did I get an emailed response from Dave the innkeeper. He repeatedly stated that he was sorry the room was not cleaned to my expectations, which I responded to say the room was not clean period. He never apologized, nor admitted that the room was not clean, even after I sent him numerous pictures showing the hair on the walls. His final email told me he would send me a gift certificate for a future stay. I responded simply asking for a days credit on my charge, as his hotel was almost 5 hrs away, and it was unlikely that we would be able to make that trip again.
As of today, I have received neither a credit to my account, a gift certificate for a future stay, nor an apology for the unclean room.
Breakfast vouchers are included in room cost, but food is way overpriced and you end up paying for breakfast as well (cup of coffee was $2.50). Food was also lukewarm.
Drinks at bar were good, and bartenders were great!
Overall, my weekend birthday getaway was a big disappointment !
- Official Description (provided by the hotel):
- Built in 1849 and listed on the National Register of Historic Places, the Inn at Jim Thorpe combines old world charm with modern conveniences in the heart of one of America's most picturesque and historic small towns. Steps to shops, galleries, opera house, pubs, restaurants, train rides, river rafting, kayaking, and hiking/biking trails. Suites with whirlpools and fireplaces. Spa services, adventure packages, spa getaways, romantic couples escapes, midweek packages and show & stay packages. Popular restaurant and bar, the Broadway Grille, is right downstairs. ... more less
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- Also Known As:
- Inn At Jim Thorpe Hotel Jim Thorpe
- Hotel Jim Thorpe