Nearly every review I read mentions rude staff. I too had a rude young man. He shook his head in disgust when I asked for skim milk instead of whole, and then let out a loud sigh when I asked for sugar free syrup. Both of these items were right in front of him, as easy to reach as the high calorie items. I informed him what I wanted before he made the drink, so he exerted no extra effort. He very sarcastically asked me if I wanted "decaf too". As if I was some extremely difficult customer (btw I was the only customer) The coffee tasted fine, but I won't go back, besides they keep very odd hours for a coffee shop.