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“Mercury Sydney Airport”

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Mercure Sydney International Airport
Ranked #2 of 2 Hotels in Wolli Creek
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1,983 reviews from our community

Traveler rating
    463
    894
    410
    146
    70
See reviews for
352
774
283
457
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 9, 2014

12/28/13-01/05/14: 1st room #335 had such horrendous plumbing noise coming through walls I was up all night...2nd room #231 had such poor sound attenuation I was again up all night hearing banging, walking, water noise etc. from surrounding rooms...both rooms had dirty carpet, peeling paint, broken closet doors etc... #231 also had a large hole in the wall behind the nightstand with open electrical wires which I found while trying (and failing) to find a plug for my iPhone. Also, without prior notice I found all amenities CLOSED for remodeling so no swimming pool in the extreme heat is summer. Also no view, nothing in walking distance, no helpful staff...

Room Tip: don't stay at this hotel...
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 714Cal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this review, February 5, 2014
Dear 714Cal,

Thank you for staying at Mercure Sydney International Airport and providing a review.

Please accept an apology for the issues that you experienced during your recent stay. Please be advised that these issues have been addressed and I am very thankful that you have drawn this to our attention through your review.

Please be advised that we have taken action to advise guests of the change in availability of facilities. We have also removed these facilities from communication platforms.

Again thank you for your review and I look forward to welcoming you upon your next stay.

Please contact me on H5603-SL5@accor.com as I would appreciate the opportunity to discuss your experience in further detail.

Warm regards,
Joleen R. Hurst
General MAnager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton
Level Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed January 9, 2014

Efficient transfer from airport by minibus. Reception demanded 100 dollars pre authorisation on my credit card for a two night stay even though our bill had been paid months before in full. Also insisted on identification. Hotel charges 20 dollars to park overnight. Internet 6 dollars an hour. We are sure you get the picture. Totally impersonal service.
Room OK, bathroom quite small. Pool and gym shut for refurbishment but no refund offered. Hotel set in an industrial waste land. We were lucky enough to have a view of the Kogarah Golf course across a busy main road. No eating facilities nearby so we had to eat in the restaurant. Again OK if rather expensive. Ideal for a businessman or woman on an expense account just passing through. We were there for two nights, this was enough.
Fortunately we avoided the $20 parking charge as the machine and gate was also out of use. There were regular arrivals of groups of Japanese tourists. I guess this is the market the hotel exists to serve rather than individual holidaymakers.

Room Tip: Higher the better.You might get a view of the golf course or a park but you do not stay here for the...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_HoltSydney, General Manager at Mercure Sydney International Airport, responded to this review, December 22, 2014
Dear Ralph B,

Thank you for staying at our hotel and providing your feedback.

I am addressing reviews from earlier this year and your one is very important as it allows an opportunity to address what has changed at our hotel over the year.

We strive to achieve the most personal experiences with our guest at every touch point within the hotel and I have reinforced this throughout the team.

Our hotel is surrounded by Cahill Park, Cooks River and Kogarah Golf Course. This means that the hotel is surrounded by greenery and wildlife at times. To my knowledge there is no industrial areas or facilities in the vicinity of the hotel.

Once again, thank you for providing your review and we hope to welcome you again in the near future.

Warm regards,
Richard Holt
General Manager
Richard.Holt@accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nsw
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

Close to the Sydney Airport, so convenient, not over priced & with an airport shuttle. Rooms clean & comfortable & a good restaurant for breakfast & dinner. It is the ideal venue for a night (or 2) before a flight out of Sydney.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oz_tourist14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koblenz, Germany
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed January 5, 2014

The only good thing is the location near the airport, apart from that we were very disappointed. We stayed at this hotel for only one night, fortunately. When we arrived, our first impression was not really positive: the receptionist was very rude, not welcoming. When she gave us the information that the pool, the gym, the tennis court are out of order, there were no words of apology.
The room was dark, the airconditioning was loud and not adjustable but the room was more or less okay. In the morning the service was as bad as the day before. Our wakeup call was forgotten and the checkout took a lot of time. So we would not recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Herr_Rossi_u_Garcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this review, January 6, 2014
Dear Herr_Rossi_u_Garcon,

Firstly, thank you for staying with Mercure Sydney International Airport.

We understand that customers are our lifeblood and we always strive to treat our guests with the highest quality of service. I can assure you that we offer a high standard of customer service which is supported by other reviews on this platform. Regardless of this, I understand that not every experience is the same and I would like to apologise for the standard of service you received during your stay.

Once again thank you for staying with at our hotel and I hope to welcome you in the future.


Warm regards,
Joleen R. Hurst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney International Airport

Property: Mercure Sydney International Airport
Address: 22 Levey St, Wolli Creek, Rockdale, New South Wales 2205, Australia
Location: Australia > New South Wales > Greater Sydney > Rockdale > Wolli Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Wolli Creek
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney International Airport 4*
Number of rooms: 271
Official Description (provided by the hotel):
Mercure Sydney International Airport is conveniently located near both the international and domestic airport terminals, adjacent to the 18 hole Kogarah Golf Club and only 15 minutes from the city centre. Situated on the Cooks River and surrounded by parklands, the hotel features 271 modern accommodation rooms with no disturbance from plane take off or landing. Convenience is ensured with Wolli Creek train station a 5 minute walk away as well as a Bar and Restaurant on site. ... more   less 
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Also Known As:
Mercure Sydney Airport Hotel Wolli Creek
Mercure Wolli Creek
Mercure Hotel Sydney Airport

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