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Mercure Sydney International Airport
Ranked #2 of 2 Hotels in Wolli Creek
Reviewed July 19, 2013 via mobile

My fault I left my work diary behind after my work hired their function rooms for 3 days, rang back to advise as I knew exactly where id left it and yes completely my fault, rang through and automatically put on hold for 15 mins with out a word listening to pre recorded advertising spruking about their wonderful service and facilities, finally answer and advise by a lady with a very heavy accent that she could not understand me and put on hold for another 5 mins different lady answers and takes my number and someone will ring backbone 15 mins after house keeping checks, the conference centre would be 30 metres to their left, one hour gone and ring back phone answered not on hold and all I could hear was a family trying to book in through reception, ring back and rings out twice, rang back currently on hold and its an hour and a half.....

  • Stayed: July 2013
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1  Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 23, 2013

Dear Scott M,

Thank you very much for your feedback. My sincere apologies for the inconvenience your felt with regards to your recent experience. Can you please advise if you have since located your diary? I will be more than happy to chase this up for you.

Regards,
Joleen Hurst
General Manager

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966 - 972 of 2,064 reviews

Reviewed July 19, 2013

We were really pleased with this hotel and will be staying again next time we fly from Sydney. We purchased a good package deal which included a week of parking onsite, and free shuttles to and from the airport which worked really well. The hotel was very easy to get to, and nice and quiet Our room was really nicely modernised, with a lovely big bed, and a big tv and modern bathroom. Excellent room service too with yummy meals. Would highly recommend!

  • Stayed: May 2013, traveled with family
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Thank nzamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 23, 2013

Dear nzamy,

What fantastic feedback to receive from our guests! Thank you so much for your positive comments about the hotel. The package deal that you mentioned is indeed a very good offer for our guests, a perfect night sleep before you jet off to your holiday destination, car parking and complimentary return shuttle to the airport. Easy and stress free with nothing for you to worry about.

We hope we get the chance to welcome you back to the hotel in the near future.

Regards,
Joleen Hurst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank dawnmcollett
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 23, 2013

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Reviewed July 15, 2013

Room was very pleasant and very comfortable beds. Parking was reasonably priced considering the location. The staff were all very friendly and helpful. Our daughter wanted to be at the airport at 3am and it was an easy quick drive to take her and see her off then return for a sleep before returning home later that day. Even work being undertaken outside was conducted at a minimum disturbance to the guests - I was amazed to see a giant crane outside that hadn't even woken us as it was being setup We would definitely stay here again.

  • Stayed: June 2013, traveled with family
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Thank Austimum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 15, 2013

Dear Austimum,

Thank you very much for your feedback about your recent stay at Mercure Sydney International Airport. One of the great thing about the hotel besides the close proximity to the International Airport is our parking. We have plenty of parking for our guest who might want to leave their cars here whilst they enjoy a holiday elsewhere.

Our hotel has recently been renovated and since our hotel is not situated under any direct flight path, you will be able to have a good night sleep each and every time you stay at the hotel.

We look forward to welcoming you back at the hotel in the near future.

Regards,
Joleen Hurst
General Manager

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Reviewed July 14, 2013

We regularly stay at this hotel because it is close to the airport, has a shuttle service when we need it, has a good restaurant and the overall service is of a high standard. The only thing we find is that the cost is high for our budget so we need to save a little to overcome this to make our trips pleasurable.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank 434traveller434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 15, 2013

Dear 434traveller434,

Welcome back to Mercure Sydney International Airport and thank you for your continual support for our hotel! We are so glad that you find the quality of service consistent during your visit every time.

We look forward to welcoming you back to the hotel for you next trip.

Regards,
Joleen Hurst
General Manager

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Reviewed July 12, 2013

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Sologuest2013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 15, 2013

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Reviewed July 11, 2013

I've marked this down from my last visit.

Firstly the website shows a 10 min walk from the airport, but from Int terminal more like 20, and forget it from the Domestic terminal - it's maybe 4km. The taxis hate to take you here because they wait a long time and want a big fare so there is no real option except the shuttle.

There is no information on the Mercure website concerning the shuttle departure points or times and if you phone and get pick up point but no info on times except it is about every 45 minutes. The service is run by a private company, Super Shuttle with uniformly arrogant and abrupt drivers; not want you want after a long trip.

It costs $6 each way which you can pay on your hotel bill.

My check in went OK but was given a handicap room where the shower on a hose waved around spraying water everywhere when you turned it on. The gave me another better room after a short wait, about 20 min, but the TV remote did not work and the TV had only one channel ABC news that you got by accidet rather than by design. I called reception and housekeeping several times but the phone rang out each time, Sydney TV not really worth watching anyway.

No power point on the wall or near the desk for you laptop or charger, so crawl under the desk, unplug the desk lamp and alternatively plug in the phone charger then the Laptop - primitive!!! And obviously never had input into fittings from travelers with mobiles, computers etc.


Lastly internet RIPOFF!!! "Free" 30 minutes (for total stay, not each day) but this is snail slow wifi in the lobby with nowhere really to sit and do work. Then $11 an hour after that. Ridiculous and RIPOFF. SHAME ON MERCURE!!! Disgraceful charging this amount when internet is so cheap to get these days.

Decor is typical Mercure, server greys and blacks, furniture like it was bought from Ikea.


NOT RECOMMENDED!!

Room Tip: Rooms overlooking the carpark (x10, x12) have view to Sydney and may be quieter than on the other si...
See more room tips
  • Stayed: July 2013, traveled on business
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1  Thank DRMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 15, 2013

Dear DRMB,

Thank you very much for taking the time and providing us with your feedback. It is through our customer's comments we are able to make changes and improve our product and service. We are sorry for any inconvenience you felt during you stay at the hotel this time.

I have passed your comments to each department's Manager who will be sure to investigate the incidents you have mentioned. With regards to this internet, this is serviced by a third party supplier and pricing is outside our control. For this reason, we have introduced the complimentary 30 minutes wifi in our lobby and this is valid once every 24 hours.

Thank you once again for your feedback and we hope we get the chance to welcome you back to the hotel in the future.

Regards,
Joleen Hurst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney International Airport

Address: 22 Levey St, Wolli Creek, Rockdale, New South Wales 2205, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Rockdale > Wolli Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Wolli Creek
Price Range: $123 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney International Airport 4*
Number of rooms: 271
Official Description (provided by the hotel):
Mercure Sydney International Airport is conveniently located near both the international and domestic airport terminals, adjacent to the 18 hole Kogarah Golf Club and only 15 minutes from the city centre. Situated on the Cooks River and surrounded by parklands, the hotel features 271 modern accommodation rooms with no disturbance from plane take off or landing. Convenience is ensured with Wolli Creek train station a 5 minute walk away as well as a Bar and Restaurant on site. ... more   less 
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Also Known As:
Mercure Sydney Airport Hotel Wolli Creek
Mercure Wolli Creek
Mercure Hotel Sydney Airport

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