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Mercure Sydney International Airport
Ranked #2 of 2 Hotels in Wolli Creek
Reviewed July 5, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Boolaroo
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,031 - 1,037 of 2,126 reviews

Reviewed July 5, 2013

My daughters and I have stayed at this location on more than one occasion and have always found it to be wonderful. Lovely clean comfortable rooms with great beds. Staff are amazing and always so friendly. Can't find any negative aspects of this Hotel at all. Would give it my highest recommendation.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Karen2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 8, 2013

Dear Karen2512,

Wow - thank you so much for the glowing compliments for Mercure Sydney International Airport! We take great pride in our product and service and it is fantastic our guests feels the hospitality from our team.

We look forward to welcoming you and your daughters back to the hotel at any time.

Regards,
Joleen Hurst
General Manager

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Reviewed July 5, 2013

Have just arrived from a 22 hr flight from uk. Tired and can't think straight through lack of sleep.
Was met at hotel by Craig and I can not speak highly enough about him. He was welcoming friendly and helpful and even advised me how to go about getting an Australian mobile contract. Giving me maps of the city and train advice on how to get the the cell phone shops.
The hotel is clean tidy and well presented. Looking forward to the rest of my stay here. A great start.

Stayed: July 2013, traveled solo
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 8, 2013

Dear Steve L,

Welcome to Mercure Sydney International Airport and to Australia! I am so glad that our staff were able to assist you with all your enquiries on your first night in the country - our staff all love talking to our guests and please rest assure your comment has been passed onto our team member.

Thank you so much for your positive feedback and hope you enjoy the rest of your trip. We hope we get the opportunity to welcome you back in the future.

Regards,
Joleen Hurst
General Manager

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Reviewed July 4, 2013

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank WideawakeGoldCoast
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 4, 2013

I stayed here as Qantas had booked this for me. The lobby was very nice, restaurant looked lovely. The reception and check-in process was quite well done. Had to supply credit card and $50 was taken out of it as part of their process, even though my room was being paid for by Qantas. Rooms lovely, very comfortable. Had a voucher for dinner at the restaurant, this was only just adequate as the lowest price meal - pasta- was $35, which I believe is far too expensive. Would stay for the location again, but will NOT be eating at the restaurant until they provide a realistically priced restaurant. The $50 will be be available to me for a couple of days.....this is absolutely disgusting, it is my money, yet they have kept hold of it

  • Stayed: July 2013, traveled on business
    • Value
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Thank Chrissycb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 8, 2013

Dear Chrissycb1,

Thank you very much for taking the time and providing your feedback about Mercure Sydney International Airport. Next time you are at the hotel, why not sample the menu from The Bar - a lighter alternative from Seasons Restaurant.

With regards to the $50, this is a common procedure for hotels for any incidental charges whilst you are at the hotel. Once you check out from our hotel, the funds are released immediately from us, however, it is up the the banks to fully release the money into your account. Please contact us immediately if you are still waiting for the funds to be returned to your account and we can follow up with the bank.

Thank you once again for your comments and we look forward to welcoming you back to the hotel.

Regards,
Joleen Hurst
General Manager

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Reviewed July 4, 2013

The hotel itself is quite nice. It is undergoing a makeover recently and you can still tell, that some corners are not finished yet. The rooms are nicely updated. You can order special pillows, that was really nice. The staff was really friendly.

Only the breakfast was a bit of a letdown. Thescrambled eggs bleek and half warm, the sausages really greasy, the bacon very thick and far from crispy. Overall it is hard to find your way through the buffett, since it is rather scattered throughout the room.

However, I still recommend this hotel!

  • Stayed: July 2013, traveled on business
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Thank legrandviper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 8, 2013

Dear legrandviper,

Thank you very much for your recommendation for Mercure Sydney International Airport. We are very proud of our current multi-million dollar make over and very pleased that our guests like what we have done.

Next time you are at the hotel, please feel free to talk to one of our friendly food and beverage staff and they will be more than happy to assist you with regards to your breakfast. They can even organise eggs cooked to your liking!

We look forward to welcoming you back to the hotel in the near future.

Regards,
Joleen Hurst
General Manager

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Reviewed July 3, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Swannies57
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
JRHSydney, General Manager at Mercure Sydney International Airport, responded to this reviewResponded July 8, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Sydney International Airport

Address: 22 Levey St, Wolli Creek, Rockdale, New South Wales 2205, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Rockdale > Wolli Creek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Wolli Creek
Price Range: $137 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney International Airport 4*
Number of rooms: 271
Official Description (provided by the hotel):
Mercure Sydney International Airport is conveniently located near both the international and domestic airport terminals, adjacent to the 18 hole Kogarah Golf Club and only 15 minutes from the city centre. Situated on the Cooks River and surrounded by parklands, the hotel features 271 modern accommodation rooms with no disturbance from plane take off or landing. Convenience is ensured with Wolli Creek train station a 5 minute walk away as well as a Bar and Restaurant on site. ... more   less 
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Also Known As:
Mercure Sydney Airport Hotel Wolli Creek
Mercure Wolli Creek
Mercure Hotel Sydney Airport

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