checked in about 8pm night before flying to USA. Have stayed here before so was pleasantly surprised by the refurbished lobby area. Check in was easy. Restaurant looked busy and as it was getting late we decided to order room service. Big mistake. We were on hold for 20min during which time I could hear people from the restaurant paying for their meals. what they ate, how they were paying and what room they were in I eventually hung up and went to find a chip machine. Could not find one and ended up eating the over priced snacks from the room mini bar.
Room was noisy. Could hear everyone coming & going on our floor. Breakfast the next morning was disappointing. Most food was cold or barely warm. Staff looked busy opening & closing lids & shuffling food round but no-one actually came near us or any other customer while we were there.
Check out was fast & we did received a refund on the mini bar when I complained about the lack of room service. Will take ear plugs & and food if I have to stay there again.
- Official Description (provided by the hotel):
- Mercure Sydney International Airport is conveniently located near both the international and domestic airport terminals, adjacent to the 18 hole Kogarah Golf Club and only 15 minutes from the city centre. Situated on the Cooks River and surrounded by parklands, the hotel features 271 modern accommodation rooms with no disturbance from plane take off or landing. Convenience is ensured with Wolli Creek train station a 5 minute walk away as well as a Bar and Restaurant on site. ... more less
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- Also Known As:
- Mercure Sydney Airport Hotel Wolli Creek
- Mercure Wolli Creek
- Mercure Hotel Sydney Airport