The owner rang us an hour before we were due to arrive and told us the family size room we had booked was not available as the air conditioner was broken. We were told we could have a queen size room with an extra bed in. We agreed thinking it would be a little squashy with 4 of us, but thought at least we would save money. No more than half an hour later, he rang back to say the air was fixed and we would be in the family room as originally booked
What actually happened was we were put in the queen room and still charged for the family room. There is no way six people could sleep in the room we were in as stated in the description on the website, our room had a queen bed and 2 singles pushed side by side.
on website it states -
"family room - sleeps up to 6, double bed , two singles and a bunk bed,
Queen room - queen bed and a single bed, sleeps no more than 3 adults.
( I notice the website now states only queen size rooms...., what happened to the family rooms??.)
(Couple in next room were charged $85 for a room the same size as ours but with only a double bed and a lounge) we didn't have a lounge, there was no room! Yet we were charged $150 a night!!!
Pool was green and unswimmable,, very different to web picture. Manager told us that he had put chlorine in and it and that was why it was green .???
BBQ was filthy upon arrival and still filthy on departure.
One tea and one coffee satchel for four people and no milk. Was not refilled over our stay, except when we asked . No cutlery , just two wooden stirrers.
Had to ask for a toaster and he seemed to have trouble locating one.
Sheets and towels not changed during our stay. No bath mat, had to ask for one.
Floors were clean, bathroom was cleaned but the floor and shower tiles could use a good scrub to get rid of built up mould in the grout of the tiles
we ran out of toilet paper ..only one roll supplied
Would recommend only for people wanting somewhere to sleep overnight, definitely not for more than one night.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia and Hotels.com so you can book your Woolgoolga Motor Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.