.After having a pleasant lunch at this pub (altho' be aware there are things on the menu that are not available anymore), we booked the courtesy bus for the evening & booked a table for 8 of us for dinner as this meant we could all drink & they have a DJ there on Sat night. The lunchtime waitress took all our details, went away & checked with the relevant Manager & our bus was expected to pick us up at 7:10pm. At 7:20pm we were still waiting so I rang to be told by "David" that no bus had been booked just the table & that they didn't normally go to Bilambil (10 kms is the advertised radius) but in this instance they'd make an exception! The bus would be about 20 mins. I explained that we had a booking for 7:30 & was assured it was no problem & asked if 2 friends who were meeting us there could be brought up to date with what was happening. At 7:50pm ie 30 mins after I'd last spoken to "David" still no "courtesy" bus, so I rang. He said it was just back & would be another 15 mins i.e. nearly an hour after we were originally told that it would be picking us up - by this time we were pretty cheesed off (to put it mildly) & we were starving. I told "David" to hang fire on the bus as I would ring our poor friends who were by now sitting at a table booked for 7:30pm & having staff asking them if we still coming (yes really!). I spoke to said friends & found out they'd ordered an entree each as they too were starving. I then rang "David" back & said ok we were still coming & to send the bus... his reply "oh you still want it?!". Apparently when I told him to hang fire until I'd spoken to our friends he took hang fire to mean cancel the bus!!! By this time the room full of our friends uttered numerous expletives & this time I did tell him to cancel everything. Organisation is clearly not a strong point (our friends in the restaurant told us that they were informed meals were taking 40 mins even tho' one of our friends, a qualified chef, said the place was v quiet & there was no DJ as advertised) and customer service is sadly lacking. Food was ok - location is main feature. Real letdown.