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“relaxing family fun”

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BIG4 Tweed Billabong Holiday Park
Certificate of Excellence
byron bay nsw
2 reviews
“relaxing family fun”
5 of 5 bubbles Reviewed November 7, 2013

We stayed in a Coolabah cabins for three night in the first week of November this year. The park and cabin was well equipped and very clean, added surprises were a coffee machine, plenty of garbage bags, toilet rills and dishwashing liquid....small things that add up to making a trip away more relaxing. My daughter is two and we found the playground and jumping pillow were a hit, the pool was great but the slide more suited to older kids. The park has a great set up and even when an influx of campers arrived on the Saturday it was quiet and peaceful. Overall a great place to stay with kids, we really enjoyed it. The only negative thing I could say is that the price of the chopper hire was too expensive.

Room Tip: The coolabah cabins are excellent
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  • Stayed November 2013, traveled with family
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    • Sleep Quality
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Helpful?
Thank brooke f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Owner at BIG4 Tweed Billabong Holiday Park, responded to this review, November 9, 2013
Hi Brooke F,
Thank you so much for telling us about all the things you enjoyed about our park. It's nice to know the little things we are doing are appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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250 reviews from our community

Traveler rating
    143
    67
    22
    13
    5
See reviews for
149
49
1
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Charmhaven, Australia
1 review
5 of 5 bubbles Reviewed November 7, 2013

This is simply the best holiday park we have stayed at. It is well set out and situated. The staff are so friendly and helpful. If you are looking for a place to stay for your holidays, look no further. AAA+++

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mark Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Owner at BIG4 Tweed Billabong Holiday Park, responded to this review, November 9, 2013
Dear Mark Kim D,
Thank you so much for the fantastic review. If only our school report cards came up with AAA+++. The greatest compliment we can receive is when it's about our staff so Thank You!
We hope to see you back some day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mildura, Victoria, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 6, 2013

We stayed at Tweed Billabong Holiday Park back in Jan this year.
We stayed on an ensuite site, the sites are a very good size and fantastic sized ensuite.
We even had issues with the fridge in our van and the office staff were a wonderful help!!
We all loved the Billabong/pool/bbq/laundry etc.
A very family feel park with friendly staff! Hoping to get back up there soon.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Owner at BIG4 Tweed Billabong Holiday Park, responded to this review, November 9, 2013
Thank you for the nice words about our park's family feel and friendly staff. We really try to go the extra mile with our guests and love to hear we've been successful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 6, 2013

We had an ensuite powered site for our van; we travelled with our cavalier king charles spaniel and while it was great that the park accepts animals, we were restricted to our site ( away from everything) and not allowed to walk her ( even on a lead) around the park. The downside of this is that we don't get to enjoy the full camping experience of meeting other fellow caravanners and we don't get to enjoy what the park has to offer. We are very responsible pet owners, however we respect that not everyone likes dogs and the rules are in place for a reason.

The park was very clean and well managed, and would get a 4.5 rating from me if we could better enjoy our time at the park and not be restricted to just our site. We will however go back again as it is also well priced.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank Kerry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Owner at BIG4 Tweed Billabong Holiday Park, responded to this review, November 9, 2013
Dear Guest,
Thank you for the feedback. We are happy you did enjoy our park and understand your frustration with our dog policy. We have never previously accepted dogs and are currently in a trial phase in doing so. Our intention with taking dogs (with admittedly strict rules regarding where they can go) was to make more people happy rather than frustrate dog owners. In some respects we are thinking if you can't do something well, you might be better off not doing it at all. There are a number of other BIG4 parks with more open space that now accept pets with less restrictions than us. I hope you keep trying our parks. Thanks again for the valuable feedback.
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Brisbane, Australia
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

Stayed in a cabin on the billabong. The cabin was modern, clean and well equipped. The holiday park has everything you need for a relaxing holiday and the grounds are very clean and tidy and the staff are friendly and helpful. The holiday park has go carts and canoes for hire which is very popular with the kids. The billabong has inflatable platforms in the middle that you can swim or canoe too. The billabong also has fish in it and we saw a few people fishing.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Nessie007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Owner at BIG4 Tweed Billabong Holiday Park, responded to this review, November 9, 2013
Hi Nessie007,
Thanks for the wonderful review. We are happy you liked our facilities so much. Yes the billabong does have fish. A child even caught a muddie in it recently (see our facebook site for proof!). Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 13, 2013

We were first time EVER campers and I started with email through Dawn for questions we booked our dates and arrived to a huge smile and one of the cleanest places I have seen, the amenities are 100% perfect, so clean the pools so much fun, perfect for all the family, and the billabong was the icing on the cake esp as I managed to stand on the paddle board !!!
I highly recommend this park and cant wait to return to continue our Family memories.

Dawn and Team you guys are a credit to the Big4 team.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Owner at BIG4 Tweed Billabong Holiday Park, responded to this review, October 15, 2013
Hi Rebecca G,
Thanks you so much for the nice words. We feel privileged to have been the first park you've stayed in and very relieved you were so happy with your stay. I've passed you lovely comments onto Dawn who was walking on air to hear them. Please come back next year once our camp kitchen is finished so we can really impress you.
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Brisbane
2 reviews
5 of 5 bubbles Reviewed October 8, 2013

Hi, we stayed at the Tweed Billabong from Sunday 22nd to Sunday 29th of September. We have stayed here before and we have enjoyed and loved each time. Staff are very helpful and lovely right from the get go from our email enquiry to when we checked in. Their is an abundance of activities for both the kids and adults here. This year we had access to an ensuite site and the ensuite was always clean and tidy and the showers were to die for. We had a lovely quiet spot with lots of room to play cricket with our neighbouring campers. Thanks to all the staff at the Tweed Billabong for making our stay a wonderful and enjoyable one. Look forward to seeing you in 2014.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kirstey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Owner at BIG4 Tweed Billabong Holiday Park, responded to this review, October 15, 2013
Hi Kristy G,
Thank you for the great review and for returning again. We are really happy you had such a great time this year, we love seeing campers socialising together. We think it's the thing that really makes our business compared to all the high rise resorts. We are working on a new feature which we hope will bring more guests together than ever. We look forward to showing it off to you when you next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BIG4 Tweed Billabong Holiday Park

Property: BIG4 Tweed Billabong Holiday Park
Address: 30 Holden Street, Tweed Heads, New South Wales 2486, Australia
Location: Australia > New South Wales > Tweed Heads
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 6 Specialty Lodging in Tweed Heads
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BIG4 Tweed Billabong Holiday Park 4.5*
Number of rooms: 24
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