We stayed at the Denman last week and were thoroughly disappointed. The rooms are very clean, but very dated, and most of the bathrooms are tiny - we had to stand in the shower to get enough room to close the door. And yes, as another reviewer has mentioned, the water temperature in the shower, was inconsistent (ran hot, then cold, then hot). Also the room heaters seemed quite undersized, and our room barely got warm. I also heard two other guests complain about the room heating and the hot water at Reception.
The food at breakfast was excellent, but the service was appalling. Every single morning people had to go in to the kitchen (no waiting staff to be found) to ask for plates, cups, more bacon or fruit etc.
Rooms weren't cleaned until after 3 pm each afternoon, and when you are a weary skier coming down from the slopes after lunch, the last thing you want is to have someone knock on your door at 3.30 pm saying "Room Service" when you are trying to get showered and changed.
The Denman is in a great location, but would really benefit from having a professional manager who could organise and train the staff. But at $300 +++ per night, I would not stay here again.
- Official Description (provided by the hotel):
- The Denman Thredbo, is a family run hotel with an emphasis on warm and friendly service, it is the ideal place to stay, play, relax and enjoy all that the beautiful Snowy Mountains has to offer. One of the first properties built in Thredbo, the building which now houses The Denman has been welcoming visitors since 1962. In keeping with the heritage of our beginnings the rooms are compact and comfortable with the added character of an older style ski chalet. Many of our rooms have views of the mountain and thanks to our central location, you are just a stones throw away from the village square with its cafes shops and bars. The chairlifts are a five minute stroll and if you don't feel like walking the village shuttle bus is at our doorstep (winter only). Take some time out from the outdoors in the Library, Terrace Restaurant or Apres Bar and soak up the ambience and old world charm of our hotel. ... more less
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- Also Known As:
- Denman Hotel Thredbo Village