To be fair, this review relates to a stay which took place in the 2005 ski season - June 2005 to be exact. I believe the hotel had only recently been taken over by Rydges at the time, so hopefully its management has improved. We booked a 4-night stay for a family in a "family room" and were travelling with another party. We arrived late in the evening to find the parking at the hotel somewhat chaotic - you are instructed to park wherever you can find a space; if there is no space, it's a case of bad luck. You are also given a parking voucher to display in your vehicle, given parking space is at a premium. We were then directed up several flights of stairs (no lift) to our room, to find it was actually two separate rooms which were adjoining, but not interconnected. When we pointed out there must be a mistake, given we could not be expected to leave a 3 yo and 5 yo unaccompanied in a completely separate room to our double room, we discovered just how truly chaotic the management was. After being left to cool our heels for 30mins, we again approached the management to find out what was being done. It appeared they had forgotten our situation. By this time, it was approaching 11pm - not ideal for a family with young children and nowhere to sleep (the children were not allowed to sleep in our room, due to fire regulations). Another 30mins later, the only solution which could be offered was a true family room in another part of the hotel, which was available for one night only. Much fuss was made about the fact that we were being offered a room which was above the rate we had originally booked at - not sure why, given it was certainly nothing flash and reeked of cigarette smoke. After contacting the emergency number of the agency we had booked through, it was agreed that we would stay the night in the substitute room and be refunded the remaining 3 nights of our stay. There was no offer of compensation by the hotel, nor any attempt to arrange alternative accommodation at another facility. In the morning, we located the local accommodation booking centre and secured a nearby chalet which offered far superior accommodation, albeit at a somewhat more expensive rate. In terms of resort properties, we later came across The Denman Hotel and found it also to be far superior in accommodation and service. Incidentally, we never received an apology from the staff at the Thredbo Alpine Hotel, even though they admitted they were made aware of the age of the children on the original booking form. Consequently, we have avoided this property ever since. (To add insult to injury, the other party we were travelling with received a parking infringement notice from the hotel, incorrectly claiming they did not display their parking voucher and, therefore, were not entitled to be parked on the property!)
- Official Description (provided by the hotel):
- Located in the heart of the village, just metres from the base of the Kosciuszko Express Chairlift. This is a historic property with an alluring sense of alpine culture - it has great character, charm and warmth. The rooms are comfortable and cosy, the dining outstanding and the staff friendly and welcoming. Hotel facilities include restaurants, bars, a spa, sauna, outdoor pool, guest laundry, bike room and car parking. Thredbo is famous for après activities and when staying at the hotel you have both restaurants and bars within easy walking distance. Enjoy casual meals and a lively pub atmosphere in The Local Pub & Bistro and relaxed restaurant dining with breath-taking views in Cascades Restaurant. Thredbo also has a year round events schedule featuring live music, festivals, special food and beverage events, hiking, mountain biking, fly fishing and everything in-between. With something for everyone and only a stones throw from everything, Thredbo Alpine Hotel is the perfect place for your next mountain escape. ... more less
- Reservation Options:
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- Also Known As:
- Rydges Thredbo Village Alpine Hotel
- Thredbo Alpine Hotel