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“THE WORST HOTEL I HAVE EVER STAYED IN......”

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Waldorf Apartment Hotel at The Entrance
Reviewed February 12, 2013

Well, where should I start.....as you walk through the smelly hallway up to the smelly and mouldy rooms, with stained carpet.....bathroom smelt of sewage, toilet lit broken to be told by staff there was nothing they could do!! Cockroaches runnning around....Absolutely disgusting & we had children with us!!
No TV remote.....Noisy & desparately in need of a refurb & a desparate clean....
We booked Ocean View....the only view we got was the back of the front line restaurants...
Balcony was disgusting & dirty and outdoor setting falling apart....
CUSTOMER SERVICE THE WORST I HAVE EVER EXPERIENCED....RUDEST STAFF....
DO NOT LEAVE YOUR CAR IN CAR PARK, AS MY CAR WAS KEYED OVERNITE AND MANAGER DIDNT EVEN CARE....WE DIDNT EVEN GET A APOLOGY....RUDEST STAFF...
STAFF DO NOT EVEN SMILE AT YOU ..... I HAVE STAYED IN ALOT OF HOTELS & THIS IS THE WORST PLACE WE'VE EVER STAYED IN..... THIS PLACE RUINED OUR HOLIDAY...
WILL DEFINETLY NEVER BE BACK & WOULD NOT RECOMMEND THIS HOTEL TO ANYONE.....

  • Stayed: January 2013, traveled with family
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1  Thank anna r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 - 124 of 196 reviews

Reviewed February 8, 2013 via mobile

Stayed here for a week with my family in February and it was as expected. Great value for money as I booked the 2 bedroom apartment and it was under 1000$ for 7 nights.

Pool is not a lap pool but is nice and clean also there was under cover secure parking for hotel guests which is great when your staying there for a week or in really busy times.

You walk out the door and 50-100 metres later your on the entrance lake water edge. So you don't need to drive unless you would like to visit outside the main entrance area.

I will stay here again no doubt!

  • Stayed: February 2013
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1  Thank gsemaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013

I have been to waldorf two times but their beds got me a realy bad back pain because the beds are not that to comfortable enough. when we went to the breakfast the lady said that only 2 people could eat for free I was in a great shock. My family will never go to that motel any more you all should not go there you pay for it you should get something nice you all should go yo ocean front motel it is also cheaper then waldorf and comfortabler and you will get the nicest ocean view

  • Stayed: April 2012
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Thank ceydasun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2013

In desparate need of renovation and not worth the money. The balcony needed a clean and maintenance would go a long way. Breakfast cafe resembles a trucky stop. Pool was tiny and green, more suited for frogs than our cihildren. The only good thing is the central location. Not coming back here again.

  • Stayed: January 2013, traveled with family
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1  Thank Anja P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

The Waldorf was ok nothing to flash,the two bedroom was a good size,clean but fairly basic.If your after added bonuses dont stay at the waldorf.They had a huge roof area that would have been lovely if there were some bbqs,the pool was about the size of three bath tubs,ten chn in there and it was full.The brekie area very basic,cont brekie was toast and the basic ceral.location fantasic everything at the front door.Mantanice was extremly lacking ,our gate fell down in the wind witch was a safety issue with kids,and the manager told us it wasnt her problem it was body corps problem.If your after no frills accomdation the waldorf is for you,if you want the extras ie service,pool etc id go else where.

  • Stayed: January 2013, traveled with family
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Thank benjino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

Quick 3 night stop over with family, great location and very helpful staff.
A little aged but great value for location
Good range of spots to eat, especially for breakfast .
50m to river and great family activities and lovely walk to Patrolled surf beach and boat hire.

  • Stayed: January 2013
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Thank RobertfromSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2013

Where do I start? Well from the time we opened the door (or at least attempted to but the room key didn't work, so it was back down to reception to deal with the surly staff, who don't hide the fact that they do not want to be there) until the time we left, it was a stay we'd rather forget. As many reviewers have noted, the place is well overdue for a refurb, particularly the bathroom which has peeling paint, a virtually useless exhaust fan and a strangely located light, which means one must shower in darkness when the curtain is drawn around the bathtub. In the living areas, closet & cupboard doors are only just hanging onto their hinges. The range hood was also about to fall out of its bracket - very risky for occupants given the high emphasis placed on NOT setting off the smoke alarms! The advertised "ocean view" is creative writing at its best. Yes, there are minimal glimpses of the water, but only after you get past the unsightly sights, sounds & SMELLS of a fishing bait shop & restaurant garbage waste areas! On the subject of sounds, the paper thin plasterboard walls that separate the rooms, will ensure that you will hear EVERY sound that your neighbouring occupants and their screaming kids make both day & night, along with all the footsteps & sliding door slamming you could wish for. The only redeeming feature of this place is the location. Never again!

  • Stayed: January 2013, traveled with family
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Thank kennedy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Apartment Hotel at The Entrance

Address: 18 Coral St, The Entrance, New South Wales 2261, Australia
Location: Australia > New South Wales > The Entrance
Amenities:
Beach Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Specialty Lodging in The Entrance
Price Range: $76 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Waldorf Apartment Hotel at The Entrance 3.5*
Number of rooms: 43
Official Description (provided by the hotel):
Waldorf Apartments "The Entrance." We have an Apartment to suit your holiday/work needs. We have Studio, 1 & 2 Bedroom Apartments available. They are fully furnished including a full laundry (Washing Machine & Dryer). All our apartments are air conditioned with 22 Foxtel channels at no extra charge. We have an outdoor Pool with a large terraced area with outdoor settings on level 4. The Coffee Shop is conveniently located on the ground floor near Reception and the front entry. A range of items are available for breakfast through the Coffee Shop at very competitive prices. A price Menu is available on request. Some packages include a basic Continental Breakfast for two at no extra charge. We are situated within walking distance to the Lake, Beaches, Restaurants, Shops and Pubs, The Wyong City Council operates a fun Water Land on the Boardwalk for the kids. It is only minutes from the Hotel and is free of charge. Fishing Spots are plentiful at The Entrance with local boat hire also available. Most Apartments have a variety of views of the local area. Ocean and Lakeview Apartments sell quickly and are on a first come first served basis so it is suggested to make your booking/s early. Pelican feeding is held every day at 3:30pm on the Boardwalk and is free of charge. ... more   less 
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