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“Great room, pity about the service”

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Waldorf Apartment Hotel at The Entrance
Melbourne, Australia
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Great room, pity about the service”
3 of 5 bubbles Reviewed November 7, 2007

We didn't really know much about our accommodation except that the photos online looked nice.
The room was very much as pictured on the website.
Clean. Spacious. Modernish.
The bathroom had washing and drying facilities for clothes and towels which I am sure would be very useful for people staying longer than a few days.
The "ventilation" in the bathroom was non-existant and as such it took only a few short minutes for the room to fill with steam. We ended up propping the door open with the small bin in order to keep it relatively steam free.
The view was of the ocean, over a strip of shops. As long as your eyeline didn't drop too far you could appreciate the view.
When we first got to the hotel at about 1:45PM we were told that our room wasn't ready and that if we wanted to go and have a look around town we could and they would call us when it was ready. Fair enough as we had been told that check in was at 2PM. We saw enough of the town for the time to creep up to about 4PM and still no phone call. We headed back at this point and found that the young, disinterested, unorganised couple who had been manning the reception had clocked off for the day. Their replacement infored us that it had all been too confusing and she didn't know if she was meant to call us or we had been called so she rather conveniently decided not to do anything.
The next morning when we presented ourselves in the breakfast room with our continental breakfast tokens we were told in no uncertain terms that we were entitled to," 1 serve of cereal, 1 serve of toast and one serve of coffee!!!" Thats fine but do you really need to be a cow about it? After my rice bubbles, the healthiest cereal option they had, we decided to flush the rest of our breakfast tokens and find breakfast elsewhere for the duration of our stay.
On checkout my girlfriend was lucky enough to witness an arguement between two staff members in the reception area where one was being told in no uncertain terms that he would not be getting any overtime as he should have completed his work within the allotted time. Well i am sure that was the case however do you think that maybe you could show a little decorum in front of a paying guest?
The room was good value however the service needs a hell of a lot of work.

  • Liked — The room
  • Disliked — The service
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
28 Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
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    26
    34
See reviews for
89
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
sydney
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed August 5, 2007

Stayed at the waldorf for the weekend with two small kids in a 2 bedroom apartment.
Couldn't ask for a better location...the lake and park practically at your door step....didn't need to use the car as everything was within walking distance. (great for little kids especially when they want to bring their bikes everywhere)
Heaps to do at the park by the lake on the weekends with rides, face painting, playground, bike riding, restaurants all there,etc.
The apartment was immaculate, foxtel was great, two bedrooms plus a double sofa bed and all for a very low price which included continental breakfast in the morning and overnight parking. we will definately stay there again...

  • Liked — location, price and cleanliness
  • Disliked — n/a
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
42 Thank littletravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
119 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
3 of 5 bubbles Reviewed August 3, 2007

We stayed for two nights in a two bedroom oceanview apartment which included a continental breakfast (more on that later) in mid July 2007. Rate was $180 p/n. Firstly this hotel is built over a public carpark, not a real problem as the hotel has its own parking, but you have to go up to the fourth floor to access it, again no problem when we visited (it was quiet) but I imagine that it would be time consuming to get to the 4th floor in the Summer. To access the apartment you need a security card. Now I am always one for security but it gets a bit irritating when you have to use the card for everything even going down to reception from your room!. The rooms NEED renovation. Our "apartment" had holes in the carpet, light covers missing and a bathroom that had NO ventilation, hence you disapeared in the "mist" after every shower. The bed was hard, and the pillows lumpy, just as well we were only there for two nights. Our 'Two' bedroom apartment was really a one bedroom with a sort of an opaque glass partition separating the main bedroom from the lounge. Dont close the doors if you are claustraphobic. View was ok (see photo). If you want to eat out The Entrance Hotel (pub) is good (we were sceptical when advised to eat at the pub) and has a pleasant atmosphere, the Oaks next door is also ok. Breakfast is included in the price for 2 guests only. Now I booked (and paid for) 2 Adults and 2 Children, sorry only breakfast for the adults is included. Anyway the breakfast is very very basic. Plastic containers of cereal and milk and Home Brand white bread. For $5 you can buy a cooked breakfast which is good value. Will we stay there again, sorry no.

  • Liked — Location is central to The Entrance
  • Disliked — THE BATHROOM and bed
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank Warrens_of_Conder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waldorf Apartment Hotel at The Entrance

Property: Waldorf Apartment Hotel at The Entrance
Address: 18 Coral St, The Entrance, New South Wales 2261, Australia
Location: Australia > New South Wales > The Entrance
Amenities:
Beach Free Breakfast Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Specialty Lodging in The Entrance
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Waldorf Apartment Hotel at The Entrance 3.5*
Number of rooms: 43
Official Description (provided by the hotel):
Waldorf Apartments "The Entrance." We have an Apartment to suit your holiday/work needs. We have Studio, 1 & 2 Bedroom Apartments available. They are fully furnished including a full laundry (Washing Machine & Dryer). All our apartments are air conditioned with 22 Foxtel channels at no extra charge. We have an outdoor Pool with a large terraced area with outdoor settings on level 4. The Coffee Shop is conveniently located on the ground floor near Reception and the front entry. A range of items are available for breakfast through the Coffee Shop at very competitive prices. A price Menu is available on request. Some packages include a basic Continental Breakfast for two at no extra charge. We are situated within walking distance to the Lake, Beaches, Restaurants, Shops and Pubs, The Wyong City Council operates a fun Water Land on the Boardwalk for the kids. It is only minutes from the Hotel and is free of charge. Fishing Spots are plentiful at The Entrance with local boat hire also available. Most Apartments have a variety of views of the local area. Ocean and Lakeview Apartments sell quickly and are on a first come first served basis so it is suggested to make your booking/s early. Pelican feeding is held every day at 3:30pm on the Boardwalk and is free of charge. ... more   less 
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