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“Worst customer service I have ever received.”
Review of Arabian Lounge

Arabian Lounge
Ranked #53 of 104 Restaurants in The Entrance
Cuisines: Lebanese
Dining options: Breakfast, Late Night, Delivery, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Reviewed December 13, 2013

From the moment I walked into this restaurant I received awful service. Not one person greeted us as we made our way through the entire restaurant. From the time we inquired in regards to a takeaway order it seemed we were an immediate inconvenience. The waiter had to 'check' with the incredibly rude manager if we could make an order, the manager barked at us "well obviously your gonna have to wait". We continued to make our order with the most obnoxious bar staff who made us feel incredibly uncomfortable and ruined our experience. Once our order was ready the same rude bar staff handed us copious containers without bags and just walked away.

This was my first time dining here and the obnoxious staff have determined the fact that I will not be dining there again, which is a large shame because the food
was actually quite nice.

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2  Thank CailinMelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 - 110 of 142 reviews

Reviewed December 12, 2013

I went here last night on the 12th December for the annual work Christmas party, for a Thursday night, it was packed, yet the staff were ever so helpful and food and presentation was at its best. The staff were friendly and very assistant when we needed more foods, and we found that the prices of the banquets were very adequate for the value. The cleanliness of the restaurant and it's facilities were very hygienic, and the bosses there were understanding. The wide range of Lebanese foods available and corkage helped with every staffs needs and wants, 11/10 experience, we'll worth the visit! We will be back next Christmas work party.

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1  Thank PeterB1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2013

Our group of 10 walked out just 10 minutes after being seated. The manager spoke to us so rudely, we were all disgusted. We found another restaurant down the road, both customer service and the food was great! Will never 'attempt' to eat here again. Very disappointing.

1  Thank 111shell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally A, Public Relations Manager at Arabian Lounge, responded to this reviewResponded November 24, 2013

When this group booked, they were made aware that it was no BYO from Mid-November through December.
During our conversations with them on the night, they did admit they were told this 6 weeks ago when they booked. When they made the booking originally for 15 people, the numbers dropping to 10 on the night, they were also made aware that banquets were available for large Christmas bookings.
During this busy Christmas period, we restrict BYO so we can control drinking behaviour as this is our responsible service of alcohol practices.
This group was abusive to bar staff and although they were told that yes, we are a BYO restaurant when asked, they knew this period was not BYO.
We put the safety of our staff and patrons first, by both restricting drinking behaviour and not accepting abusive behaviour towards our staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

A midweek dinner for two (booked) was somewhat disappointing as the venue was understaffed & consequently the service was slow, although very friendly. Menus were not provided until after waitress approached us to take our order...and we were seated for an easy 20 mins before being approached.
Staff from the neighbouring restaurant (same owner) popped in to assist with the diners, waiter was pleasant and informative, and even popped next door to get the bottle of wine we were after.
Loved the interior decorating and will definitely go back on a weekend to enjoy the atmosphere with the live belly~dancers and hope to see more efficient service.
Food was most enjoyable, though we were not offered the mid week banquet menu as advertised on their website.
Website has some inconsistencies with dates, so good idea to ring and double check.

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Thank sereia72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2013

The waitress was very nice, but clearly hopeless. Took forever to get menus, couldn't explain dishes, forgot drinks, entrees came intermittently, wine was warm, food just wasn't that great when it did eventually arrived (it was not a busy night either).
I am shocked reading the good reviews of this restaurant because apart from the nice theming (still had to hint that there was no background music playing) there was nothing good about this place. I would never go back.

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4  Thank 79EmmaRead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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