The apartments were pretty average and we weren't expecting much, so we were happy with the location and rooms. But after arriving we realised the airconditioning wasn't working in our room. As it was around 35 degrees, the room was an oven so we told reception. The receptionist seemed annoyed with us and tried to fix it, and commented that it had been working earlier (suggesting we had broken it). Several hours later, and after going to visit reception a second and third time to remind her it was broken, she brought us a fan to put in our room. I thought this was pretty unacceptable as we were staying several nights. The aircon was not fixed the entire time we were there and the staff didn't seem to want to deal with it.
I actually called a week after the holiday to speak to the manager and explain what had happened, and that we had not enjoyed the room as it had been so hot the entire time and we hadn't been able to sleep at night. I also explained that the receptionist hadn't been very helpful. The manager said she'd look into it and get back to me. I never heard from her again.More
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- Free Parking